Reliance Jio — Internet connectivity issue not being resolved by company

Website:Jio.com

I have a JioFiber connection at my home that stopped working on the evening of 18th August 2023, on 19th August I lodged a complaint regarding the same and was told that the issue would be resolved in 24 hours. however, it's now been 5 days and the issue is still not resolved, nor do I have a proper update on the situation.
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Reliance Jio Infocomm customer support has been notified about the posted complaint.
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    Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001
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