Reliance Jio — Internet Speed browsing and download

Address:	Ranchi, Jharkhand, 834003
Website:	Reliance JIO

MY JIO number is [protected], and have called customer care several times today to cpmplain about the low internet speed. After waiting in long queue I was advised to check the speed on net velocity which showed a speed on 14.7mbps, but when I connect my laptop via hotspot it gives me a speed to 14kb/s. no complaint number was given and call was disconnected saying its a technical error and they are working on it. Next rep even said that my area is not eligible for 4g connection which makes me to ask if this is so how m I using the same from last 2 months without any hassle.