Reliance Jio — jio phone booking refund

Address:

313001

I have booked online phone and make payment through netbanking on 24.08.2017. I got the message that "your transaction is failed. Your transaction id is fv00000150kf". Amount debited from my account and till date neither i have received booking confirmation from jio nor get the refund in my account.

My mail id is :amrit. [protected]@gmail.com; my mob no is [protected]

Please look in to the matter on priority and resolve the issue.