Reliance Jio — jio phone not booked but balance has been deducted

Website:

billdesk.com

Dear sir/mam
I am abhishek singh, i booked jio phone and pay 500 balance through paytm.
Paytm shows balance has been succesfully deducted but jio phone payment site (www.billdesk.com) shows transaction has been failed.

I also do not get help from paytm 24x7 service. Paytm customer help employee is so busy that they are not able to resolve their customer problem.

My money has been gone ' i don't know where ' and how to contact them.

Plz help me to refund my money.

Thank you
Abhishek singh
[protected]