Reliance Jio — JioAirFiber Serious Service & Complaint Handling Issue

⚠️ **JioAirFiber – Serious Service & Complaint Handling Issue**

I am publicly raising this issue because repeated complaints and even **2–3 senior-level escalations** have failed to resolve my JioAirFiber service problem.

At the time of installation, I specifically asked the installation engineer to properly screw-fix the outdoor signal receiving unit. Instead, it was installed using **cable ties**.

During heavy rainfall on **11–13 July 2026**, the cable ties broke, the outdoor unit fell/turned over, water entered the unit and it was subsequently damaged/burnt.

I reported the issue to Jio Customer Care on **15 July 2026**.

**SR: SR00003BC29Z**

I was initially told that I would need a new connection. However, after contacting Customer Care again, I was clearly informed that **a new connection was not required and my existing connection would be restored by Jio.**

Further service requests/appointments were generated, including:

**SR00003BC29Z – 26 July 2026**
**SR00003CER7X – 28 July 2026**

Despite repeated complaints and senior-level escalations, my service remained unavailable, while some complaints were shown as **“Resolved/Closed”** even though the actual problem had not been resolved.

To make matters worse, Jio continued billing me despite the prolonged service disruption. I received a bill of **₹524.42 dated 06-Aug-2026**.

I have already formally escalated the matter to Jio and requested:

• Restoration of my existing connection
• Replacement of the damaged outdoor unit without additional charges
• Investigation into the original installation
• Explanation for closing complaints without actual resolution
• Reversal of charges for the period without service
• Compensation for the financial loss and inconvenience caused by the prolonged outage

**My question to Jio is simple:**

If the service was not working despite repeated complaints and senior-level escalations, **on what basis were the complaints marked “Resolved”, and why was I billed for a service that was unavailable?**

I request Jio to publicly clarify this matter and provide a proper resolution instead of repeatedly closing complaints without restoring the service.

**Jio – please investigate this case and provide a transparent response.**

#JioAirFiber #Jio #JioCustomerCare #CustomerService #ConsumerRights #ServiceComplaint #JioHome