Reliance Jio — Payment made but recharge not done

Address:	711201
Website:	www.jio.com

Hello jio team,

My self nikhil kumar singh,
And my jio cell no is. [protected],
I have so many things & complaints about jio services,

Followings are my complaints & i want all of resolutions & clarifications on below mentioned concern

(1). Poor & idle customer care toll free number: here i would like to figure out that how your jio customer care service contact numbers are not working. None of the below mentioned numbers are working at present.
– i'm keep trying to reach out to below mentioned all numbers but any of numbers are not connecting me to your customer service advisor.
[protected]
(2) 198
[protected]
So above three mentioned toll free numbers are not diverting my call to your customer care service executive.

Now my another complain for jio money service.

Please see below mail message from my bank idbi.

Here you can see the money transfer confirmation email that rupees 402 is deducted from my bank account.

I have transferred 402 rupees to my jio money wallet account: [protected]
And this is my transaction id[protected].
I am attaching a snapshot of it.

I recharged for rupees 402 using jio money app so as to get 50 rupees cashback, but i couldn't find the recharge confirmation message for 402 rupees. Why? And my transaction id is[protected] and the transaction status is showing successful.

I have also got 50 rupees voucher coupon and i am attaching a snapshot of it

I'm attaching snapshot proof of this transaction id

I need back my 402 rupees to my bank account. Also need clarification for this miss behaved activity from reliance jio team.

Also please note that i need the prompt response from your senior for this inconvenience.

And if i will not get any feedback from reliance jio money service. Then i will report this to consumer forum.

So request to your team to do need full work in this matter.