Reliance Jio — providing worse than 2g speed in 4g rs money recharge

Address:	380018
Website:	www.jio.com

Hi,

I have purchased reliance jio sim in month end of april 2017, then i have done my first recharge worth rs 309 (Premium member), 84 days validity 1gb daily at 4g speed (Then speed reduce upto 128kbps) unlimited voice across india,

Now my concern is about they taking money for 4g speed but i feel that i am not getting 4g speed, so i raised a complaint at jio customer care by calling at 198 on 31st may 2017, complain number "sr000009vtcw", they told me to allow us 60 days time to resolve your speed issue, 60 days completed they have not done any work on my complain, and close my complain my concern, they are providing me fake promises,

On 12th july 2017 i had again called regarding speed issue they launched another complain and told me to allow us 90 days time to resolver your speed issue, as per the update on the service request sr00000azcvq, we are upgrading our network capacity in your location to serve you better. New site is expected to go live in 90 days starting from[protected].
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25th july by [protected]@jio.com
As per the update on the service request number sr00000azcvq, a new site has been planned in your area to enhance the network to provide you a seamless and consistent coverage and your concern will get resolved within 77 days.
Anand gupta
Team jio
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I feel they they are not doing anything on my complain & keep providing me fake promises so i have contacted appellate. [protected]@jio.com on 6th august, below are the details
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6th august, by appellate. [protected]@jio.com
Please be informed that as per the details shared by you, we found that the nearby site is highly utilized, due to which you are experiencing issues while using our services.

Please be rest assured, i have registered an appellate complaint regarding the issue you are facing. Your reference number is sr00000bsdw9. I realise that this does not make up for the time and effort already spent. However, i will ensure to get the issue resolved
Thank you,
Lakshmi sharma
Team jio
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Sr00000bi7n3, aug 4, by [protected]@jio.com
Dear nilesh,
I am sorry for the inconvenience caused to you.
As per the update on service request number sr00000bi7n3, we are enhancing the jio network in your location (Nearby site optimization/ sector addition) once
This is completed. You will be able to enjoy a seamless experience on jio network.
Thank you
Pankaj meshram
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16th august by [protected]@jio.com another complain, another 90 days time
With reference to the service request number sr00000b67qf, please note that we are upgrading our network to serve you better. To resolve this issue we are in process to install a new site within 90 days starting from 10/08/2017.
Mahendra shrivastav
Team jio
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Special note: after raising a complaint at jio, my speed got even worst.

I keep calling at 198 every alternate day, keep getting touch with them on [protected]@jio.com they keep providing me fake promises about 90 days, my my first recharge got wasted i didn't enjoyed true 4g speed, they are now trying waste my another recharge worth rs 399, 84 days validity.

Please help to get refund of rs 99 1yr membership + 309 1st recharge + 399 2nd recharge
Total 807 rs, i didn't want to stay with them.
Regards,
Nilesh parmar