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Reliance Life Insurance Complaints & Reviews

3.9
Updated: Apr 20, 2025
Complaints 757
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574
Unresolved
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Reliance Life Insurance reviews & complaints page 5

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G
gyalexy
from Ranaghat, West Bengal
Oct 9, 2019
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Address: VIA-SRIBALADEV JEW, Kendrapara, Odisha, 754212

Dear concern,

My self gautam kumar swain, belongs from orissa, bhubaneswar. I have four policy with reliance nippon life from 2012 and paying premium regularly. Last to last month i visited reliance branch for deposit my ulip renewal premium amount rs.11000/-, when i ask their front desk officer for premium payment policy amount, he replayed me some suspense amount added in your account so you need to pay only rs.8059/- (Premium paid receipt attached). After his instruction i paid that amount at rlic branch. After 3 days i want to knows my policy statues so i call customer care and got reply from them don't worry your policy renewal date is after some days that's why your paid premium not showing, once it over your policy will continue (Conversation recording attached for your reference).
I check it again after renewal date then found its showing suspense amount, means my policy was lapse which was not my mistake so i compilation regarding this matter to customer care they told me some extra amount credited to your ulip policy account which we deduct from your renewal premium amount. Then i put complain regarding this matter but nobody solve this issue, then once again i complain to rlic grievance side regarding this matter and also complain on irda portal but still they not tray to understand what was the real issue and what was the solution.
After fed up i pay rest amount online for continue this policy because here i lose my benefits which i still saving from my pocket for my family future education/old age/illness purpose.

Really i am very dissatisfied to this company and related to their bad service, without customer concern how can they deduct money from customer ulip policy? Which is most profitable policy for customer because its gain every day nav price. We cannot imagine how much profit this policy occurred.
I need your support on this matter, so please help me.
Policy no[protected]
I want rnlife provide me penalty for this serious issue.

Thanks n regards,
Gautam kumar swain.
Mob no-[protected]
Reliance Life Insurance customer support has been notified about the posted complaint.
Oct 09, 2019
Updated by gyalexy
I hope you should take serious step in this matter.
Oct 16, 2019
Updated by gyalexy
Still above Insurer not solve this issue ...
Verified Support
Oct 23, 2019
Reliance Life Insurance Customer Care's response
Dear Sir,

We have sent across an email response addressing your query. We hope we have been able to address the concern to your satisfaction. Please write to us for any clarification regarding the same.

Regards,
Reliance Nippon Life Insurance Team
Oct 23, 2019
Updated by gyalexy
You are not provide whose mistake and what will the future solution ?
Why Customer was sufferer for your mistake?
In future as per your choice you credited money on my account and also deduct money from my ULIP policy without my confirmation!
This things shows your Service !
Just your mail not enough regarding this Big Issue .
I need penalty for this issue...
Policy no:17923284
policy holder:krs reddy
premium paid:15, 644
paid from :phone pe no [protected]
so please sent me receipt please
yours kindly
krs reddy
kurnool
kurnool
andhra pradesh

reliance nippon life not respond to customer issue and deduct money from customer policy without customer confirmation. - Comment #3562401 - Image #0
Reliance Life Insurance Customer Care's response, Oct 23, 2019
Verified Support
Dear Sir,

We have sent across a response addressing your query. We hope we have been able to address the concern to your satisfaction. Please write to us for any clarification regarding the same.

Regards,
Reliance Nippon Life Insurance Team
Dear team
i have been relived from reliance nippon life insurance co ltd on 25-11-19
but still mail confirmation not received to my personal mail id, requesting to look into this issue and do the needfull.
sap id[protected]
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    R
    renu1111
    from Mumbai, Maharashtra
    Sep 7, 2019
    Resolved
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    Resolved

    I, renu jain, surrendered my reliance nippon policy no. 15386319 in gurgaon branch on 23rd aug, 2019. Later telephonic verificaton was also done. But still i have not received my money. Its been more than 14 days.
    On calling customer care they say its in process. I am frustrated what to do? Why r u holding my money? No one is helping me neither branch people nor customer care.
    Oct 12, 2019
    Complaint marked as Resolved 
    Reliance Life Insurance customer support has been notified about the posted complaint.
    Verified Support
    Sep 11, 2019
    Reliance Life Insurance Customer Care's response
    Dear Ms Jain,

    We sincerely regret the inconvenience caused. Further to your telephonic conversation with our service representative, we will get back to you shortly with a resolution.

    Regards,
    Reliance Nippon Life Insurance Team
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      D
      deys01in
      from Mumbai, Maharashtra
      Sep 2, 2019
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      Resolved

      Address: 700037

      On 2nd September, 2019 at about 11:45 AM I received a call from a Call Centre telling me that I have a Policy with Reliance Life Insurance. Though I have never had such Policy. To justify the truth I asked the caller my address and surprisingly the information was correct. I suspect Reliance is fraudulently miss using the Adhar information taken for Jio Connection. Request for necessary action to stop this.
      Oct 12, 2019
      Complaint marked as Resolved 
      Reliance Life Insurance customer support has been notified about the posted complaint.
      Verified Support
      Sep 09, 2019
      Reliance Life Insurance Customer Care's response
      Dear Sir,

      Your concern is our priority! To serve you better, we request you to kindly email us at rnlife.[protected]@relianceada.com. Our service team will be glad to assist you.

      Regards,
      Reliance Nippon Life Insurance Team
      This policy is by Balwinder Kaur .. You have put the name wrong .. Please correct it

      call from call centre telling me that I have a policy though I never had - Comment #3530556 - Image #0
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        A
        Arushi S Dubey
        from Mumbai, Maharashtra
        Aug 29, 2019
        Resolved
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        Resolved

        Address: Thane, 421306

        Hi my name is arushi sushant dubey. My husband sushant dubey has cheated by your company and now we both are suffering. Mansi sharma and ekta shrivastav from your policy distributor from mr. North india finserve contacted us and told us this policy is life insurance as well covered with health insurance where every month if my medical expenses went upto 999 then your company will give us full amt with consultancy charges and full amt of medicines to further they told us that your company will bear my pregnancy expenses too around 50%... As your companies big name we trusted and next they asked for payment and arranged call with account dept and manager too, to make us clear that all thing is very smooth and clear. We paid that around 30000 on given reliance nippon link... After few days we got hard copy of payment. Then they again called us and told that you have applied everything online so our company gonna to transfer you around 210000 i[censored] will pay further 60000. And the process will be like our companies inspection person will call u and ask u abt how you got to know abt reliance nippon then just told them by your friend and relative and tell your friend or relative ready with their id proof and meet that inspection person where he will be. After that your paid 60000 also gonna to reffund within 15 days. My husband given my brothers name num and office address. What they actually did they went to my brothers office taken few signature and made another policy of year premium 60000 after that whenever we contact them that they ignored and every time asked for 10 to 25 days now its around 4 month to complete and we are trying to get atleast own money. We tried various thing contacted your office but they told this is not gonna to refund and all.. My husband paid this amt by their credit card we are left with almost nothing. And i am 5 month pregnant and due to this me and my husband are suffering from severe depression and many times doctor given me alternatives due to this. Next i am gonna to compalain in consumer court, will complain in fdi as well local police station and sebi, rbi, etc. Cause i[censored] people are leaving us to die then before that i will try to atleast feel that suffocation that we are feeling now... My husband policy number: 53500056
        Shashank dwivedi policy number: 53512238

        Mumy contact num [protected]
        Oct 12, 2019
        Complaint marked as Resolved 
        Reliance Life Insurance customer support has been notified about the posted complaint.
        Verified Support
        Sep 05, 2019
        Reliance Life Insurance Customer Care's response
        Dear Sir, We sincerely regret the inconvenience caused. Further to your telephonic conversation with our service representative, we will get back to you shortly with a resolution.

        Regards,
        Reliance Nippon Life Insurance Team
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          H
          Harshan shah
          from Coimbatore, Tamil Nadu
          Aug 27, 2019
          Resolved
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          cheated me in loan by saying wrong commitment

          Address: 10A haddows Road, Nungambakkam, 1st floor,Near shasri Bhawan, Thousand lights west, Thousand light, Chennai, Tamil Nadu 600034, 600004

          Because of Fraudulance activity i want to cancel my policy. the executive told me they will give a personal loan by paying this premium amount for the policy. But they cheat me for 2 month like saying some unnecessary reasons. I really disappointed by this activity done by realince company. And I'm having the evidence with me.please return my money...
          +2 photos
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          A
          Anily0012004
          from Morjim, Goa
          Aug 27, 2019
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          Address: Mumbai City, Maharashtra

          My name is anil kumar yadav. I have taken one policy from your company at that time as per plan explanation they giving me combo plan
          First plan super endowment plan no 5165885 and second plan super money back plan no 5165855 both plan issue same date same time.

          As per plan explanation i received benefit on total sum assure amt 1242599 i. E money back amt 310650 but i received money back amt only 48438. I personally visit my borivali branch and given a letter on date 05.07.19 copy is attached.

          As per previous conversation you are not answer following point

          1. Why you make combo plan???

          2. If my yearly premium amt 51125 then how to sum assure amt 193752.00???

          As per normal any plan sum assure amt will be 10 time of yearly premium.

          If i was taking two separate then i will get more benefit.
          Reliance Life Insurance customer support has been notified about the posted complaint.
          Sep 16, 2019
          Updated by Anily0012004
          after 19 days still my complain not solve
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            A
            AkankshaShukla
            from Noida, Uttar Pradesh
            Aug 22, 2019
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            Address: Allahabad, Uttar Pradesh, 211003

            Dear Helpdesk Team,

            I (Akanksha Shukla), Daughter of Mr. Kripa Shankar Shukla, who was working in Reliance life insurance Company was passed away in the year of 2010. My family has applied the PF withdrawal 2 times with hard copy with require documents & send it to concern member of the company. But nothing has been done till now.

            After getting frustrated I am trying to apply it online portal for the same but I don't have the UAN number, I am not able to apply the same.
            Kindly suggest how we will withdraw the PF amount online for my father & suggest me.

            Please find the PF account number- MH/48439/36695

            Please do the needful at the earliest.

            Thanks & Regards
            Akanksha Shukla
            [protected]
            akanksha.[protected]@gmail.com
            Reliance Life Insurance customer support has been notified about the posted complaint.
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              M
              mahesh ghaiwat
              from Mumbai, Maharashtra
              Aug 21, 2019
              Resolved
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              Address: kalmeshwar, 441501

              Ishwarrao ghaiwat policy n[protected][protected] ye 1n policy pe bonus he karake paise bhrawaye he hame isaki bare me puri tarha se information chahiye or bonus bhi chahiye ye log pakade jana chahiye vishal bhardwaj. Dipak roy aaditi mishra. Mital. Ye logo ne bonus ke nam se 1n policy pe bonus he karake dusare kampani me paise bjarwaye isaki jach padtal honi chahiye or usake bad hame ye policy ki jankari chahiye
              Oct 13, 2019
              Complaint marked as Resolved 
              Reliance Life Insurance customer support has been notified about the posted complaint.
              Verified Support
              Sep 05, 2019
              Reliance Life Insurance Customer Care's response
              Dear Mahesh,

              We have sent across a letter response addressing your query. We hope we have been able to address the concern to your satisfaction. Please write to us for any clarification regarding the same.

              Regards,
              Reliance Nippon Life Insurance Team
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                M
                mahesh ghaiwat
                from Mumbai, Maharashtra
                Aug 21, 2019
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                Address: kalmeshwar, 441501

                Ishwarrao ramchandra ghaiwat policy no. 52654721 pe bonus laga he karake policy bharwayi he vishal bhardwaj. Dipak roy. Aaditi mishra. Mital in logo ne rileance ke policy pe bonous laga he karake policy bharwai or ye unake n he mo [protected].[protected]. Ye no. Bonus ke nam se dheli reliance office se kall kiya or bharti axa. Religar health insurance. Or hdfc. Aviva. Or india first life insurance me bharwaye or isi bajje se ham abhi ye policy ki puri jankari chahiye or ham policy nhi bharenge
                Oct 12, 2019
                Complaint marked as Resolved 
                Reliance Life Insurance customer support has been notified about the posted complaint.
                Verified Support
                Sep 05, 2019
                Reliance Life Insurance Customer Care's response
                Dear Sir, We have sent across a letter response addressing your query. We hope we have been able to address the concern to your satisfaction. Please write to us for any clarification regarding the same.

                Regards,
                Reliance Nippon Life Insurance Team
                Please cancelled my policy
                RamLakhan Singh Chauhan's reply, Aug 20, 2019
                We do not have enough income to run like this
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                  M
                  mohitjain77
                  from Delhi, Delhi
                  Aug 20, 2019
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                  Address: New Delhi, Delhi, 011

                  Hello sir/ma'am,

                  I have paid first premium online for a reliance nippon life insurance policy. I doesn't want to take that policy now, for some personal reasons.
                  I have paid it through my hdfc credit card. Application no. : wh113134, transaction id is : 8061739. Also attaching receipt of online transaction.
                  Transaction amount is: 34, 900

                  Kindly cancel this application. Revert my money back asap.

                  Waiting for your early reply.
                  +1 photos
                  Oct 2, 2019
                  Complaint marked as Resolved 
                  Reliance Life Insurance customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 27, 2019
                  Reliance Life Insurance Customer Care's response
                  Dear Sir,

                  We have sent across an email response addressing your query. We hope we have been able to address the concern to your satisfaction. Please write to us for any clarification regarding the same.

                  Regards,
                  Reliance Nippon Life Insurance Team
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                    S
                    Sushant Dubey I
                    from Mumbai, Maharashtra
                    Aug 19, 2019
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                    fraudulent creation of the account

                    Myself sushant dubey and my policy number is 53500056. I got a call from ekta shrivastav with mobile number: [protected] stating that i am eligible for 2, 10, 000 rs from reliance nippon life insurance since i purchased this policy directly from company of reliance nippon life insurance.

                    I confirmed this with my relationship advisor mansi sharma with mobile number [protected] and she said its correct you are eligible. She asked...
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                    M
                    Milan Patari
                    from Muzaffarpur, Bihar
                    Aug 13, 2019
                    Resolved
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                    Resolved

                    Address: 1 NO.TILLA BANK ROAD BELONIA, South Tripura, Tripura, 799155

                    Cheque no.770824 of hdfc bank has been issued on 18/04/2019 an amounting to rs.4, 577.99 (Rupees four thousand five hundred seventy seven & paise ninety nine) only in favour of myself. Due to unavoidable circumstance the above mentioned cheque outdated. Now i fervently request to you for kindly re-validated the cheque after obtaining all of your office formalities.
                    With regards
                    Smt. Purabi sen
                    D/o-sukhendu bikash sen
                    Karailla tilla, rajnagar, manubazar
                    Sabroom, tripura
                    Pin-799156
                    Sep 19, 2019
                    Complaint marked as Resolved 
                    Reliance Life Insurance customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 19, 2019
                    Reliance Life Insurance Customer Care's response
                    Dear Sir, Your concern is our priority! To serve you better, we request you to kindly email us at rnlife.[protected]@relianceada.com. Our service team will be glad to assist you.

                    Regards,
                    Reliance Nippon Life Insurance Team
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                      K
                      kvssapadmanabham
                      from Palakollu, Andhra Pradesh
                      Aug 8, 2019
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                      Address: West Godavari, Andhra Pradesh, 534350

                      I kvssa padmanabham purchased reliance-rli premierlie policy. Premium amount rs.50000/-, policy term 5years. Policy no.15348568. This policy belongs to your aryapuram, rajahmundry, east godavari, andhrapradesh branch. As per my knowledge i have paid all premiums. But i have not recevied final amount of your above said policy. Please kindly look into the matter and do needful helpat the earliest. Thanking verymuch. Mail i. D [protected]@yahoo.co.in
                      Sep 12, 2019
                      Complaint marked as Resolved 
                      Reliance Life Insurance customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 09, 2019
                      Reliance Life Insurance Customer Care's response
                      Dear Sir,

                      We sincerely regret the inconvenience caused. Further to your telephonic conversation with our service representative, we will get back to you shortly with a resolution.

                      Regards,
                      Reliance Nippon Life Insurance Team
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                        S
                        surajshende
                        from Noida, Uttar Pradesh
                        Jul 24, 2019
                        Resolved
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                        Resolved

                        Address: Reliance Life Insurance,Waghale Estate, Road No-16Near Bradma Company, MIDC,Thane(W), 400086

                        This is my cash flow plan taking to jun'12 and due to mts company issue (Licensing cancel and shut down the business) i am not continue to this policy. But i am paying the 1st instalment i. E.. 15156 on 02-jun'12 and my second instalment i am not capable to paying that amount for that time. Because i am jobless for 8 month. So please give me the my 1st instalment amount back me i. E. 15156. I don't want to your benefit also. So kindly support me and give me fever of this case. This is hummable request to you.
                        Client id [protected]
                        Policy no - 19791662
                        Product name - cash flow plan
                        Date of commencement - 02-jun-12
                        Basic sum assured (Rs) - 111800
                        Installment premium - 15156.61
                        Frequency of payment - yearly
                        Last premium paid date - 02-jun-12
                        Next premium due date - 02-jun-13
                        Agent - aniket sawant
                        Advisor code - 20902664
                        Advisor name - india infoline insurance brokers ltd
                        Aug 29, 2019
                        Complaint marked as Resolved 
                        Reliance Life Insurance customer support has been notified about the posted complaint.
                        Jul 25, 2019
                        Updated by surajshende
                        Send me the customer care Emil ID.
                        Verified Support
                        Jul 26, 2019
                        Reliance Life Insurance Customer Care's response
                        Dear Sir,

                        As discussed with you in detail, we regret that we are unable to process your request. We have sent across an email response addressing your grievance. Please write to us at rnlife.[protected]@relianceada.com for any clarification regarding the same.

                        Regards,
                        Reliance Nippon Life Insurance Team
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                          P
                          Prafulla Kumar Jha
                          from Mumbai, Maharashtra
                          Jul 22, 2019
                          Resolved
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                          Resolved

                          Address: Kishanganj dey market, Kishanganj, Bihar

                          Respected sir
                          My name is prafulla kumar jha. I have joined reliance nippon life insurance company limited as an agent 5 years back ib haven't doing any business for that company. My licence validity also expired. But my pan number lookup in irada portal.

                          Applicant name prafulla kumar jha
                          S/o subodh narayan jha
                          Dob 10/04/85
                          Licence no 21814629
                          Certificate no
                          Type individual
                          Business information
                          Insurer name reliance nippon life insurance company
                          Aug 23, 2019
                          Complaint marked as Resolved 
                          Reliance Life Insurance customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 23, 2019
                          Reliance Life Insurance Customer Care's response
                          Dear Prafulla,

                          Allow us to resolve. We will get back to you within a couple of days with a suitable resolution.

                          Regards,
                          Reliance Nippon Life Insurance Team
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                            B
                            BROWN RAHUL
                            from Manuguru, Telangana
                            Jul 17, 2019
                            Resolved
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                            Resolved

                            relieving letter

                            Address: Flat - 1073, u.f.appartment, sector - 6, plot -9, Dwarka, new delhi, New Delhi, Delhi, 110075

                            Dear sir,
                            My name is rahul kumar already i worked on reliance life insurance my employee code is rins15952 already i had resign my job on 5th may 2015 but still now i had not received a reliving letter, kindly give my reliving letter for me.

                            Kindly process in urgent basis.
                            My contact no : [protected]
                            Kindly resolve me this problem and support to me.

                            Thank you...
                            +1 photos
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                            C
                            chandrakalnanda
                            from Delhi, Delhi
                            Jul 5, 2019
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                            Address: sarenda,Barbil,Keokjhar, 758038

                            Sir,
                            Myself (Chandrakala nanda) bearing the life insurance cash flow policy no[protected], client id[protected] not receiving the mention amount in my bond. Tin my policy it is written 25000 after maturity and the last money back didn ot get. Only 17000 credited in my account. Neither any interest not the whole amount what i deposited. It is a super loss to me. I lost faith in your company name. It is simply cheating in the name of life insurance. All

                            With regards
                            Chandrakala nanda
                            Reliance Life Insurance customer support has been notified about the posted complaint.
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                              S
                              Shovittam Darnal
                              from Kolkata, West Bengal
                              Jul 2, 2019
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                              Address: Near Airview Hotel Sevoke Road, 734014

                              Sir/ma'am
                              My name is shovittam darnal.. A school teacher by profession.. At gandhi memorial high school bagdogra, had deposited a sum of rs.7500 through mr somen mehrota.. My application number is [ d 7212706 ].. No feedback came and my hard-earned money just vaporised. Today i am in a financial crush.. A reputed company like yours are not supposed to neglect a middle class citizen who has a lot of hopes just with the brand name.. Even if your prestigious organization could refund my money it's a gesture of sympathy.
                              Looking forward for a positive response.
                              I remain.
                              Reliance Life Insurance customer support has been notified about the posted complaint.
                              My Brother Is Nurshed Alam Policy No[protected] hai. Jisme Mujhe Nomeni Banaya Gaya Tha. Jisme Mai Total Docoment sahi or Orginal Banaye The.Aapke com. Se Investation aaya. To Unahene Humse 7000 seven Thusand Rupay Manga. Maine Ek Bhi Rupay Nahi Diya.Bola Rupay Nahi Doge To Claim Cancil Kar Dunga.Isliye Claim Cancil Kar Diya .

                              no feedback on my deposit. - Comment #3497838 - Image #0
                              no feedback on my deposit. - Comment #3497838 - Image #1
                              no feedback on my deposit. - Comment #3497838 - Image #2
                              no feedback on my deposit. - Comment #3497838 - Image #3
                              no feedback on my deposit. - Comment #3497838 - Image #4
                              Rashedabegam's reply, Jul 29, 2019
                              Please Resolved
                              Respected sir
                              I had joined Reliance Life Insurance as an agent my code Num: 22102924 at pondicherry branch.i wish to resignation of agency so please kindly issue my cessation certificate.
                              Name : PADMAPRIYA
                              Agent code : 22102924.
                              pan num : CVGPP1677M
                              e-mail id : padmapriya.[protected]@yahoo.com

                              Thanking you
                              Yours faithfully
                              padmapriya
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                                S
                                supriya951
                                from Bengaluru, Karnataka
                                Jun 22, 2019
                                Resolved
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                                Resolved

                                I was contacted by a reliance life insurance employee who sold me a policy
                                Claiming to give 8% annualy at maturity after 10 years. After paying second premium i called the customer care and he said that no such benefit is available after maturity. I wanted to know what action i can take against the employee and what are my options. This is a pure case of fraud.
                                Aug 5, 2019
                                Complaint marked as Resolved 
                                Reliance Life Insurance customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 25, 2019
                                Reliance Life Insurance Customer Care's response
                                Dear Supriya, your concern is our priority! To serve you better, we request you to mail rnlife.[protected]@relianceada.com. We will get back soon.

                                Regards,
                                Reliance Nippon Life Insurance Team
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                                  Sunilnannuri
                                  from Mumbai, Maharashtra
                                  Jun 13, 2019
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                                  Address: Flat. No. 103 BLOCK 1 PALLAVI ESTATE SRI NAGAR COLONY YELLAREDDYGUDA, Hyderabad, Andhra Pradesh, 500073

                                  Dear sir,
                                  I have paid my Reliance Policy No. 19047605 namely Swapna Kukutla for an amount of Rs. 25227/- on 13/06/2018 at 5:00 P. M. (online payment) but I did not received any receipt of payment or any updation/message/mail for the payment. Plz rectify the issue immediately by sending the receipt of payment to my mobile no. [protected] and also to update the same.
                                  Reliance Life Insurance customer support has been notified about the posted complaint.
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