Reliance Life Insurance — For surrender policy

I Shyam Sundar Kumar, applied for surrender of the policy on 24.06.2021, whose nearest branch is in Nawada district (BIHAR) / any receipt was given to me from there.He told me that in 15 days your amount will go to your account / but I have not received any amount till now. When contact is made on the phone, the talk is postponed by speaking for ten days, 15 days.