Reliance MART Complaints & Reviews

We are running a Grocery shop in Coimbatore named Anbu Stores.

We have ordered stocks three times to our shop and still not been delivered in time

Order No:[protected]
Order No:[protected]

We are facing worst experience with delivery distributors.
Please take action immediately.

Product Mayoneese
Selling for more price than MRP
MRP IS 200 SELLING FOR 500

Reliance mart is not accepting sodexo meal cards....

I purchased merchandise from reliance fresh Udaipur on 24/02/22 worth Rs 1951/- and the amount was paid by card.

Today 1/2/22 again the same amount of Rs 1951/- is debited from an account with the same reference details of reliance smart.

Store no: 6722 Cashier: 60595854 Bill No 70 dated[protected]

Transaction details are :24-Feb[protected]Feb-2022) by debit card
SBIPOS[protected]RELIANCE RETAIL LTD. - UDAIPUR 1, 951.00

Same transaction effected on
01-Mar[protected]Mar-2022) DEBIT
SWPO [protected] 24-FEB[protected] 05039412 1, 951.00

Kindly reverse the deduction made and provide details why and how it is again deducted.

Reliance Smart store (NGEF Layout Mallathahalli pin code 560056)is not accepting GOOGLE PAY mode and insisting us to download Phone Pe which is discrimination

Why should store decide on payment mode and its the right of the customer to choose his own mode of payment

Most of the residents stopped visiting this store due to this issue
@relianceada.com FYA

I had made an online purchase from jio mart, chengannur on 24th Feb. 2022. Along with others, I had ordered for potato, tomato, beans ...etc. Few tomatoes were rotten, beans not fresh and some were rotten and not suitable for use. tomatoes were very tiny /small. I made a complaint with photographs to the supplier. But neither they responded nor took any action as having gone through the compliant. Since the complaint was made in their portal they cannot say that they haven't seen the complaint. I am keeping the rotten vegetables today also with the hope that hey will come and confirm the facts and do necessary. This is not the first time we are having such a complaint with them. As a senior citizen I avoid maximum direct purchases and that is why I depended them. Please take any suitable remedial action

I ordered the item from jio mart and delivery date is on 23rd February 2022.i called 3times and raised a complaint no proper response and they are not even returning my money. Order number[protected]A.please take action immediately.

Today(25 Feb, 2022) visited Reliance mall Shahibaug, Ahmedabad.
Cash counter attendant AJAY, Id : 55632 was not willing to wait for preparing bill as cashback is to be redeemed. This then i found was because his friend was next in line and AJAY told us to go to come other counter giving excuse "server is down" which he lied as his friend bill is prepared immediately. When asked about such action he ignored and talked mannerlessly.

What to do now as a regular customer ?

I have purchased an OTG oven from Reliance Digital online service. I was supposed recipe the product in 2-3 days but it didn't happen and now its been two weeks no sign of delivery.

I have spent immense energy and tie to deal with their irresponsible customer care. They all giving me false hopes that it will be delivered in two three days but its the third or fourth time they are telling this lie.

I made my order on 11th Feb and it was supposed to get on 14th Feb and complained, n complained and updated to 21st Feb and today is 25th they still haven't changed the dates in the app. and keep on telling two three days. they don't have a specific answer for any of my questions.

More than getting my issue solved I feel ashamed about the fact I spent enormous energy to listen to their lies and hoping something should happen. I thought of cancelling the product but I am highly skeptical whether they gonna give back mymoney or not or I have to spent another valuable time to get back my money. These realince people are true thiefs now I know how they got the biggest company in the world.

I have no idea how to deal with these kinda situation hence writing here, even wrote to their customer support head and CEO. but they are no diiferent than the basic customer care executives.

If anyone who knows how to deal with this pleaseee

Thank you

I have visited the reliance smart store at miryalaguda (508207), Telangana. At the billing they were not accepting the cashback redemption and asking us to redeem in jiomart app, this means indirectly they were saying not to visit store. The customers from rural background visit the store, to purchase the home needs, at the billing counter the counter person is not accepting the cashback redemeption. Kindly take a note if this and help the customers to redeem the cashback.

Sir mai kundan jha
meri id 240944 hai vinod sir ne yu hi aaj meri absent laga di or kahte hai kaam nahi hai ghar jao agar mere se jyda bahes kadoge to id band karwa dunga

I ordered an Item from JioMart and yet to recieve it. I submitted tickets to issue refund and yet to recieve it.

I'm Appalled by the lack of sincerity in their service. It's because of that I urge JioMart to either deliver the item immediately or refund it.

My complaint is towards the Reliance smart of Dhenkanal, Odisha. I am local citizen of the town Dhenkanal where I on a daily basis visit Reliance smart and face a lot of problems like whenever I have query regarding a product I asked the employee of the store but they simply ignore as it feels like they are not interested regarding customer problem and for billing also customers have to make a big line towards a single billing counter even if they have 3-4 extra billing counter but there were no employee in that. So compared to other Reliance stores here customer satisfaction is zero.

The vegetables being sold are at a much higher price than the market rates.

Eggs and bread are not fresh.

Many Grocery items are out of stock.

Please look into the matter.

I purchased a bottle of Dabur honey from reliance smart store in Mangalore. The discount was mentioned as 115 per bottle. However on billing the cashier informed me that it was Rs 85 only. When i asked the store manager Yuvaraj he rudely informed me that it is 85 only and that he does not care about waht is printed. The MRP which was printed as Rs. 430 on the bottle was mentioned as Rs.450 on the shelf. The manager rudely informed me that they increase the prices and show discounts.

While I did not expect reliance to mislead the customer and the managers having a don't care attitude request you to please revert to me on the action taken. My number is [protected] and i Visit your store at least thrice a week.

Date of Incident[protected]
Sore - Reliance smart Bejai Mangalore
Managers name - Yuvaraj

I can give you photographic evidence if required

I ordered a bio herb (Tracking ID: [protected]) for my friend on Jan 27th.
Order No :[protected]A.
SHIPMENT No.[protected]J
ORDER DATE 27 JAN 22.
PREPAID. At that order time the item will be delivered on 2 days message shown. But the other 2 items delivered on the scheduled time. This items only still showing will be delivered on 4 th feb. Now 13 th feb, same message showing in green color. I raise a complaint 1 week before on jiomart app. No response. Then wrote to head of customer service. They told we are looking. After 3 days no further action. Then I requested refund. No refund also processing. I never expected this much bad service a well known reliance jio. Now where I can complaint at least for a refund.

Dear Sir

We purchased walnuts from Reliance smart Kharar and found some of the walnuts kernels dry and some infected with fungus. Kindly do care of your brands and purchases.

Hi,

We live in annojiguda and regularly visit reliance smart point every week and purchase around 3 to 4 thousand every time. 

Last week when we r at d shop, my son was mixed just small pieces of one item to another..then immediately housekeeping lady came and shouted at my son of 3 years old and my wife also.( Housekeeping lady was shouting at CUSTOMER..this is the training ur giving to them ### people..### kcr government).

They have charged 94 rupees for me for that and I have paid without taking that item.

This is very very poor service and ### service as even housekeeping lady is also shouting at us..

Lady name- Rajamma

Staff name - Poorna chander

Location - Annojiguda hyderabad

From that time I m not visiting this bloody reliance and now I'm visiting S mart for any goods. I hv also informed my colony families to do not go to this ### labour shop.

Request immediate action on this. Otherwise I will take this to consumer court for shouting at CUSTOMERs who are doing good business for u and even ### housekeeping also reacting very much.

Regards,

Murthy rajanala

[protected].

I purchased 3600 rs products no cashback came on date 26 Jan my number [protected] and i recharged one other jio number then also cashback not camed so please add on my cashback

They delivered spoiled product in my case cashew rs 400 and they are not even taking the responsibility. In the name of customer service they r torturing us. I already raised a complaint on jio mart but they deleted it then i sent the same complaint on mail on 31 jan which was still within 7 days from the delivery time of 27 jan. I have called their representatives several times and instead of providing a solution they put me on hold or hung up on me. This is purely a torture. They said that refund will be initiated but now u r denying i have all the proofs along with date. I also have call recording but it is not attachable. I went to the store as well either change it or provide refund but they said it has to be resolved online only