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MTR Foods Complaints & Reviews

www.mtrfoods.com
2.2
Updated: Jan 21, 2023
Complaints 52
Resolved
21
Unresolved
31
Good! MTR Foods values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that MTR Foods step up their efforts to fully resolve all complaints 👍
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MTR Foods reviews & complaints(52)

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S
[email protected]
Jan 21, 2023
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The recently bought MTR hing had a piece of thread in it. Do you even do a quality check on your products? It is disgusting for a company like you, not to think about quality of your products. Adding pictures of what i found.
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    S
    shashi na
    Sep 4, 2022
    Resolved
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    Resolved

    On the occasion of "Raksha Bandhan" MTR India had conducted a contest on the official instagram page of "MTR Foods".
    Fortunately I was among one of the winners. After that they asked for sending address for which I cooperated too.

    But now it's about to be 1 month and I haven't received any information regarding it. E.g:- When I am going to receive it ?

    I had tried to contect them through comments, emails and DMs but they are not responding.
    Sep 15, 2022
    Complaint marked as Resolved 
    They connected me through DM.
    MTR Foods customer support has been notified about the posted complaint.
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      T
      Tarun Chine
      Aug 3, 2022
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      I had purchased MTR Khaman Dhoka Ready mix sometime back. and when i open the pack i found bugs inside it. Please find the photo and video attached for reference

      Details:

      MTR Khaman Dhoka Ready mix

      LOT No: 22A10BL1
      MFD: 10.01.2022 14:59
      Expiry: Best before12 months from date of manufacture

      Honestly, i didn't expect such a bad quality from such a famous brand.
      +4 photos
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        V
        Vocal Crossroads - Raj N
        Jul 30, 2022
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        Address: 33/12 Jambulingam Street, VV Complex, Nungambakkam, Chennai - 600034

        Today I bought 4 packs of the 3 minute Magic Masala Upma sachets, having bar code[protected]. To my utter dismay after getting two packs ready for consumption, found that it has way too excessive amount of salt. It is unfit for consumption and I felt it is important I escalate this matter. It seems there are no quality checks being done with the ready mix before it is packaged finally.
        +1 photos
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          M
          Mayurkv
          Apr 1, 2022
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          Address: Serangoon Road

          I have been for lunch atleast 6-8 times, and have found that No coconut chutney is available, when asked, every time have same reason - Finished.
          We pay price to enjoy the south Indian food, which goes well with coconut chutney (dosa, vada, idly etc, )

          It's disappointing to hear every time I have been here.

          May be the management should resolve this...and manage better!
          MTR Foods customer support has been notified about the posted complaint.
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            Sabiha Anjum
            Jan 19, 2022
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            I buyed MTR gulab jamun packet i found 3-4 insects in it the packet was not expired
            MTR Foods customer support has been notified about the posted complaint.
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            Dear Sabiha Anjum,
            Greetings from MTR Foods!!!
            We are in receipt of your feedback dated[protected] pertaining to our product “MTR Gulab Jamun Mix" and have noted its contents.
            We at MTR treat the feedback of our customers with utmost respect and look into them very seriously.
            We request you to provide your complete address and mobile number to contact you and take further course of action.
            Also we request you to share the details such as Lot No. and Mfd. details to enable us in investigating the subject matter.

            You can also write us on [protected]@mtrfoods.com or reach us at our toll free number

            We thank you for writing to us and looking forward to your kind co-operation.
            Request you to continue patronage of MTR products.

            Regards,
            Customer Care
            Reply
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              S
              ss179
              from Thane, Maharashtra
              Jan 10, 2022
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              Hello,

              I had recently bought MTR ready to eat packet - Khaman Dhokla. The date of Packaging was 07/2021. As soon as I opened I found 2 insects inside the packet.

              I feel this is a very serious concern as it could harm my health had I not noticed it. It is very irresponsibility from the MTR team to not audit the packets properly before selling.

              Kindly .ok into the matter. I need a compensation for it as it is matter of my health.

              Thanks,
              Sahana Sreedhar
              MTR Foods customer support has been notified about the posted complaint.
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              Dear Sahana Sreedhar,
              Greetings from MTR Foods!!!
              We are in receipt of your email dated[protected] pertaining to our product “MTR Khaman Dhokla" and have noted its contents.
              We at MTR treat the feedback of our customers with utmost respect and look into them very seriously.
              We request you to provide your complete address and mobile number to contact you and take further course of action.
              Also we request you to share the details such as Lot No. and Mfd. details to enable us in investigating the subject matter.
              We thank you for writing to us and looking forward to your kind co-operation.
              Request you to continue patronage of MTR products.

              Regards,
              Customer Care
              Reply
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                V
                Virabasappa Subhas Murnal
                Nov 25, 2021
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                Address: H.No.846,6 th mile RANEWADA CHENDIYA,KARWAR 581301

                Order placed on 14.11.2021 vide number MTRON76083 for 14 items not yet received. Shiprocket intimated that ID[protected] is LOST. Please send the items immediately.
                VIRABASAPPA MURNAL
                MOBILE [protected]
                MTR Foods customer support has been notified about the posted complaint.
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                  S
                  Siddhyogi Agencies Nipani
                  from NIPANI, Karnataka
                  Oct 5, 2021
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                  Address: Ashok nagar, Nipani

                  Expiry claim pending since last 6 months with Mallamma Enterprises and amount of Rs 28390/- pending with SM Bapu Mahadevappa Doddappag. Expiry stock is lying with Mallamma Enterprises since more than 6 months . Same is communicated to BDO Uday Mudhol North region and ASM Bheemashankar N. No response from Mallamma Enterprises nor Company end.
                  MTR Foods customer support has been notified about the posted complaint.
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                  Still issue is pending, looking forward to hear from you soon.
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                    S
                    Sangeeta Panjabi
                    Aug 27, 2021
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                    Please note your 3 minute upma are just not worth eating. I had to throw them away as it was rancid and having slightly bitter taste. Batch 21B25C 22:55 of 25.02.2021. I had purchased 10 pouches of 60 g.m. each from D'Mart. Have thrown away 7 pouches after preparation, as were not worth consuming. 3 more left. Did not expect this from such a big brand. First time, I have had this worst experience from your brand.
                    +1 photos
                    MTR Foods customer support has been notified about the posted complaint.
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                    Dear Sangeeta Panjabi,
                    Greetings from MTR Foods!!!

                    We are in receipt of your email dated[protected] pertaining to our product " MTR 3 minute veg upma & Majic Masala" and have noted its contents.

                    We at MTR treat the feedback of our customers with utmost respect and look into them very seriously.
                    We request you to provide your contact number, Mail id & complete address, so that we can get in touch with you.
                    Also we request you to share product details i.e. Manufacturing Date & Lot No. to enable us investigate the subject matter.
                    Looking forward to your kind co-operation.
                    Regards,
                    Customer Care
                    MTR Foods Pvt. Ltd
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                      J
                      jvedsagar
                      from Delhi, Delhi
                      Aug 11, 2021
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                      Address: As given above

                      My consignment suppose to get delivered on 10 th as per your commitment, has still not been delivered.
                      Infuture, I do not wish to order .
                      J.Ramesh.
                      46 IT Expressway, Vijai Shanthi Aptmnts .Tower 20B.7.E.
                      Kelambakkam. Chennai 603103
                      [protected].
                      Order number 72459
                      MTR Foods customer support has been notified about the posted complaint.
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                        S
                        swaranjith
                        Jul 21, 2021
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                        Very worst taste, y do u do such kind of food items 🤮🤢, once we tasted we will never buy again soo please make it tasty next time or else u r company will fall to a big loss
                        MTR Foods customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com along with your contact & address details to understand the nature of your grievance.

                        Looking forward to your cooperation.

                        Warm Regards,
                        Customer Care
                        MTR Foods Pvt. Ltd
                        Reply
                        Dear Customer,

                        We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com along with your contact & address details to understand the nature of your grievance.

                        Looking forward to your cooperation.

                        Warm Regards,
                        Customer Care
                        MTR Foods Pvt. Ltd
                        Reply
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                          M
                          Malini George
                          Jun 16, 2021
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                          I have ordered two products from your website with order-ID MTRON65741.The order has been cancelled by the merchant and while tracking the order I got information that the product is returned. I want know about the refund amount. When it will credit to my account? It's mentioned that within 15 days it will reflect in my account. But I did not get any information about it and no money is credited to my account from your side. I am attaching the screenshot for your reference. Looking forward to hear from you.
                          MTR Foods customer support has been notified about the posted complaint.
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                            S
                            ssuddhu
                            Jun 10, 2021
                            Resolved
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                            Resolved

                            Return the amount

                            Hello sir
                            I have ordered food items online from your site. due to covid lockdown I haven’t received my package.kindly return me the amount.
                            My order id is MTRON65019...
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                            S
                            sreenivas TH
                            Jun 4, 2021
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                            Address: D.NO 150, CFTRI LAYOUT, 3rd MAIN, 4th CROSS, 2nd STAGE BOGADI

                            For the first time, the rava idli mix I bought recently is giving idlis which are more like a paste.
                            MTR Foods customer support has been notified about the posted complaint.
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                            Hence I want to return and get the reimbursement.
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                              V
                              Vedasini A
                              Apr 14, 2021
                              Resolved
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                              Resolved

                              We found an insect inside the powder .
                              +1 photos
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              MTR Foods customer support has been notified about the posted complaint.
                              Apr 14, 2021
                              Updated by Vedasini A                               As we open the pocket we saw many insects .

                              View replies
                              Dear Customer,

                              We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com along with your contact & address details to understand the nature of your grievance.

                              Looking forward to your cooperation.

                              Warm Regards,
                              Customer Care
                              MTR Foods Pvt. Ltd
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                                M
                                Maha Abd
                                Apr 2, 2021
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                                I was eating MTR Tomato Rice and chipped my tooth. Beware when consuming this product. I told them and they are not taking responsibility for my tooth. I had bitten into a crunchy object and my tooth cracked on the back molar (edge). I want to be reimbursed for all the items I have purchased from them still in my pantry as well as this box which chipped my tooth. They are not helping me at all.
                                MTR Foods customer support has been notified about the posted complaint.
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                                  V
                                  Vibhor Çhàúhãn
                                  Nov 9, 2020
                                  Resolved
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                                  Resolved

                                  Address: Delhi

                                  From the last one year I'm eating your sambar powder, but this time I ordered it from Flipkart it seems to be fake copy of your product, it is bitter in taste when I cooked seems like I'm consuming poison, it lead to the food poisoning, going to complaint in the consumer court with sample collected .
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  MTR Foods customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

                                  Looking forward to your cooperation.

                                  Warm Regards,
                                  Customer Care
                                  MTR Foods Pvt. Ltd
                                  Reply
                                  Dear Customer,

                                  We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected] or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

                                  Looking forward to your cooperation.

                                  Warm Regards,
                                  Customer Care
                                  MTR Foods Pvt. Ltd
                                  Reply
                                  Dear Customer,

                                  We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

                                  Looking forward to your cooperation.

                                  Warm Regards,
                                  Customer Care
                                  MTR Foods Pvt. Ltd
                                  Reply
                                  Dear Customer,

                                  We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

                                  Looking forward to your cooperation.

                                  Warm Regards,
                                  Customer Care
                                  MTR Foods Pvt. Ltd
                                  Reply
                                  Dear Customer,

                                  We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

                                  Looking forward to your cooperation.

                                  Warm Regards,
                                  Customer Care
                                  MTR Foods Pvt. Ltd
                                  Reply
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                                    M
                                    madhu jeevan prabhu
                                    Sep 19, 2020
                                    Resolved
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                                    Resolved

                                    Found insect pupae in puliyogare powder purchased in september 2020 from dmart, rt nagar, bengaluru.
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    MTR Foods customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

                                    Looking forward to your cooperation.

                                    Warm Regards,
                                    Customer Care
                                    MTR Foods Pvt. Ltd
                                    Reply
                                    Dear Customer,

                                    We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

                                    Looking forward to your cooperation.

                                    Warm Regards,
                                    Customer Care
                                    MTR Foods Pvt. Ltd
                                    Reply
                                    Dear Customer,

                                    We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

                                    Looking forward to your cooperation.

                                    Warm Regards,
                                    Customer Care
                                    MTR Foods Pvt. Ltd
                                    Reply
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                                      J
                                      Jos P
                                      Jul 1, 2020
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                                      One of the mtr tomato rice powder i bought has comparatively less quantity than the other packs and i weighed it and it was less than 50g. The pack is not opened or does need have any hole in the packet yet its of less quantity.
                                      MTR Foods customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      We are in receipt of your feedback. We would request you to get in touch with our Customer Feedback Cell on Toll Free Number[protected], or email us at [protected]@mtrfoods.com with details of the products (lot no. and MFD ) along with your contact & address details to understand the nature of your grievance.

                                      Looking forward to your cooperation.

                                      Warm Regards,

                                      Customer Care
                                      MTR Foods Pvt. Ltd
                                      Regards,
                                      Customer Care
                                      [protected]
                                      Reply
                                      Dear Customer,

                                      Greetings from MTR Foods!!! Awaiting your contact details & product details, request you to email us at [protected]@mtrfoods.com it will help us understand the nature of your grievance.

                                      Looking forward to your cooperation.

                                      Warm Regards,

                                      Customer Care
                                      MTR Foods Pvt. Ltd
                                      Regards,
                                      Customer Care
                                      [protected]
                                      Reply
                                      Dear Customer,

                                      Greetings from MTR Foods!!! Awaiting your contact details & product details, request you to email us at [protected]@mtrfoods.com it will help us understand the nature of your grievance.

                                      Looking forward to your cooperation.

                                      Warm Regards,
                                      Customer Care
                                      MTR Foods Pvt. Ltd
                                      Reply
                                      I found a stone-like object and cracked my tooth in their tomato rice. I found others who also have the same issues on this website with other items from them. I want my money back for my items.
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