Reliance Mart — damaged product asian happy meal tiffin

I have bought asian happy meal tiffin from reliance mart, iscon mall, ahmedabad on 15th of august 2018 and after one time use one ss box was broken when i went to give complaint on the same i have met mr. Jignesh fatannia claiming him a store manager was started arguing with me and does not believe in my words, j have showed him the broken tiffin box along with bill (Attached as a photograph) but he told me that he can not do anything now my question is this the way to support reliance customers? Also when a customer is coming personally to claim damaged goods the store manager could not believe them. Now i am expecting a firm support from reliance team so that my trust will be continued on reliance.

Looking forward to hear from you as soon as possible.