Reliance Mart — Denied to avail redeem points on coupon

Address:

Sambalpur,Odisha

On dt.10.10.2021, I visited the Reliance Footprint, Sambalpur to avail redeem points on the coupon valid till 11.10.2021 .I selected one lady footwear of Global Steps .On asking for redeem the coupon amount, the store in charge talked very rudely nd strictly denied to do so .
It is to mention here that on the day of availing coupons on purchase footwear some days ago, the sales man confirmed me that on any item you will purchase within 11.10.21, you can redeem the coupon amount.
But I have denied on 10.10.21 why

Most importantly, the store in charge is a big Nonsense doesn't know how to behave and talk with the customer.

Hope my issue will be resolved soon.

Regards,

Upendra Buda
Manager(HR) of a Public Sector Company at Sambalpur
[protected]