Reliance Mart — Double payment deduction on two cards

Address:

Bangalore, Karnataka, 560040

On Jan 26th I made a grocery purchase of ₹2713.21 at reliance mart in Vijaynagar ttmc bangalore 560040 and when I made the payment through my credit card they said there was an error although I had a successful transaction notice on my cellphone. But they argued and asked me for another card and this time it was my it was my debit card and the transaction was successful and I had a debit of 2713.21 again for second time on this debit card.
I lodged a complaint at the reliance mart office on the same day 26th Jan 2017 they made a note in their old style paper bound register. Almost 10 days later on Feb 4th 2017 when I go back to them they said they still have the complaint in their paper bound register but the they were not sure the complaint was even sent to authorities for verification. Their reply was very casual because it was not their problem nor their hard earned money. I want to escalate this to higher authorities may be in Mumbai because I still have faith in reliance mgmt but not with the local Bangalore authorities as Bangalore is Bangalore when it comes to such things.