Reliance Mart — I forgot a bag in baggage section of mall but didn't found later

Address:

Mangalya Hall, Harni Road, Vadodara - 390006, Near Airport Circle

I had forgot my backpack in the baggage section of the mall. i was out of city for a week. i reached at home and visited at reliance but the staff only tells me that we will inform you. they haven't informed. till now it's been 4-5 working days. I do have read the rules but i am surprised that there is lack of security in the superstore there was'nt camera at the very first enterance of the mall when i told them were not able to shopw me the recording's because of that.

I want the proper answer for that as a customer reliance should think about the safety of the customer's ASAP and my what about my backpack the staff is careless not taking proper care my another question is why the baggage counter is kept open publically, without any proper system like token or locker type. On asking about my lost product they told me that "if it would be forgotten then it must be here but actually, it might happen that someone other took from there" another safety breach. Why Reliance does not follow the proper token type system as other mall?.