Reliance Mart — Money deducted but no order update

Address:

Chennai

I ordered from jio mart website on 23 jun 2020 for rs 3878. But there is no update of order confirmation. When i raised a complaint in jiomart support ym, getting an automated mail saying "ticket is created" and very next day another mail "ticket is resolved" but there is no improvement. Not getting any reply from this. Total fraud website. Never had such a worst experience. Not sure about my money spent on this.