Reliance Mart — Money deducted from the card

Address:

Reliance Retail Limited, Iris Broadway, Sector - 85, Gurugram, Haryana

On 25/02/2021 at Reliance Smart we did the double payment as one of the payment declined after shopping but from my debit card the money was deducted but the payment was not made so I did the another payment through cash to clear my shopping bills. The department manager made the double payment receipt and told me to refund the money within 7 working days so when I went back after 7 days with my bank statement to reliance smart sector - 85 Gurugram they told me that when the email from the headquarters come then we will refund your money