Reliance Mart — No Toilets for customers

At the reliance smart store opposite Athena, Mangalore, there was an urgency to visit the toilet and it was such a bad service none of the staff knows where is the toilet and it is so shameful with a big store there is no toilet facility for the customers.

What kind of shopping store provides no toilet facilities for customers. Upon complaints we were told that toilets are only for staff. What kind of behavior is this.