[Resolved]  Reliance Netconnect — Additional Netconnect data ([protected]) not received as mentioned as offer in the website

Address:

Kolkata, West Bengal

Hi Team, I was having 11GB + data in my data card account ([protected]) up to (13th June 2014) 11:00 a.m .I have additionally recharged 1499/- through reliance netconnect website http://myservices.relianceada.com/ImplWLSStoreOnlineRechargeAction.do.(Transacti...⇄ Reference No. 66663425 . Payment date & Time 13/06/2014 11:06:52 am ) Receipt No. AMIR56238319.So I have received 12 GB data as per the core plan .And my data balance become (11GB + 12GB) = 23 GB+ But As per the special offer I should get additional 2458 MB of Data usage if I recharge 1499/-, which I have not received.And the data balance should be (23GB+ 2GB ) = 25 GB+ after the recharge, which did not happen.I had provided the screen shot of the offer still mentioned in reliance website to them and sent a mail their id netconnect.[protected]@relianceada.com <netconnect.[protected]@relianceada.com>. I had provided the online recharge receipt also for their convenience. They got back to me on 14th june "Your complaint for additional benefit not credited has been registered with Service Request ID:[protected]on 06/14/2014 at 09:43:58 am). It would be resolved within 2 days from the request date." But 2 days were over and I still did not get the additional data and moreover there is also no response from their side.And when I sent mail to their id once again, there is no response from their side.I kept cc to their Nodal officer and appellate team but there was no progress. First they have mentioned one offer which are not reflecting in customer's account after taking the money from customer, and Second when customers are following up with complaints, then they are making the false commitments which are also not following by them.Third There is professional and ethical communication is also missing from Reliance Netconnect team. Thanks&Regards, Sambaran Sarkar [protected]