[Resolved] Reliance Netconnect — bill generating after disconnecting the connection [protected] | |||||
I have used reliance net connect (Num: [protected]) in 2012-13. And i have disconnected sometime in 2013 and made all the payment at that time. Still after that, i used to get email/message for the payment for months (After disconnected), not for one, it happend for multiple months. I went to reliance care and complained multiple times and they said its completed and i dont have to pay anything. After 3 years today (19/08/17), i got a message saying that outstanding amount is pending and need to pay, to avoid legal issues. Please look into this You can reach me at @[protected] Was this information helpful? | |||||
Sep 21, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Aug 20, 2017 Updated by Narayana Kandula I tried reaching out the customer care and received very worst experience by rude behavior of the executives. below is the response from them, we haven't seen any bill on the number([protected]) as its terminated. since you got the message either pay the amount or goto reliance communication center. I told its 70 km away and how could I travel because of your mistake? response from the executive, its up to u.. as they said you will get a legal notice be ready to face. but our database shows no such outstanding amount so we cant help . Spoke about 22 minutes and they have no escalation/complaint mechanism to accept complaints. Is this the way to respond back to the customers when they need for support?  Verified Support Aug 20, 2017 Reliance Communications Customer Care's response Dear Narayana, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications | |||||
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