Reliance Netconnect — Dongle terminated without any information

Address:	208006
Website:	www.rcom.co.in

Hi,
This is to inform you that i have a reliance netconnect+ dongle since last 2 years around whose no. Is : [protected] .
Its rsn no. : rztcdc[protected], mied no. : a[protected], fcc id : q78-ac2787, model : ac2738, pid : m1c/6b/v1.

Yesterday i made a recharge of rs.499 from paytm and status is recharge successful by them, whose paytm transaction no. Is : [protected] and dc transaction no. : [protected], but unfortunately i didn't received the recharge. When i contacted the nearest reliance store, they told me that your number is discontinued.

So, i want to know that why my no. Is discontinued despite i have recharged the same no. On 17th november, 2015 through paytm whose paytm transaction no.[protected].

Attached is the invoice from paytm of present recharge and earlier recharge as well.

Kindly reactivate my number with the recharge of rs.499 done, or refund my money for the recharge of rs.499 and the dongle amount as well.

Kindly resolve this issue as soon as possible.

As per our telephonic conversation I also went to the reliance store addressed :79/3, block 8, govind nagar, kanpur-208006, with my ID but they refused to give me the same no. and were offering me the new number that to in postpaid.

And i also had a talk with paytm reguarding the recharge amount of Rs. 499/-, so they provide me with the operator reference number: [protected].

kindly have a look at the issue and resolve it as soon as possible.

Regards,
Nikhil kumar
[protected]