[Resolved]  Reliance Netconnect — No connectivity at Raniganj (PIN-713347) West Bengal

Address:

Gonda, Uttar Pradesh

I am compelled to write you as no resolution has been provided to the Request No:[protected] I lodged with customer care and also with Reliance appellate authority . To give a brief background, my parents have been using Reliance 3g net connect since last 2.5 Years (Reliance# - [protected]). Skype is the only way for me to speak and see my parents in India on a daily basis as I am based abroad. Hence a stable internet connection is the prime requisite for me to keep connect wit my parents in India. My parents need to use the internet at Kumarbazar area of Raniganj, West Bengal circle. (Pin -713347) Now since last 2 weeks the connectivity is very poor. Zero network is detected for Reliance. Hence I reached to customer care on 20th July and was informed through a call from customer care[protected] that network has reached its maximum capacity and hence upgrade is in progress. Network Upgrade will only be completed by 31st Jan 2016 and post then only the internet connection will be stable. I can’t wait till another 6 months for reliance to upgrade network as I am not able to speak with my parents for last 2 weeks in skype. Also I am having 25 GB o[censored]nused data left in my prepaid balance. How can I get the refund of the unused data balance. Even reliance Appellate authority is not responding forget about customer care. Please advice. regards Kanab