[Resolved] Reliance Netconnect — Not able to get even 0.1 % of the speed of promised 14.7 mbps

skp41

from Pune, Maharashtra

Address:

Pune, Maharashtra

I have recharged my Reliance Pro 3 ZTE AC 3633 ( [protected] ) with 1299 yesterday evening ( 9 Aug 2015 8.05 pm ) prepaid unlimited plan after confirming that the plan exists with the Customer care repeatedly. It is Maharashtra circle number. The plan promises 14.7 mbps download speed with unlimited usage. The plan has 28 days validity. But now, I have received a message that the limit has exceeded the limit and t enjoy the internet @ 144 kbps. After raising complaints, requests, talking again and again with the Paid Customer care service[protected], it was of NO HELP AT ALL Frustrating, , exceedingly frustrating. Waste of hard earned money. Please resolve the issue, or tell me if the 1299 will be refunded. or else I will have to assume that the MONEY IS WASTED and I have to change to service provider who doesnot loot people is such innovative way.

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Nov 18, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2015

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications