[Resolved] Reliance Netconnect — Pathetic customer care and wrong billing issues

TheKars

from Bengaluru, Karnataka

Address:	560047
Website:	myservices.relianceada.com

Reliance has a very bad customer support. Agents there are least bothered to help. They gave wrong information. I spoke to a lady named kavya in bangalore 3 times still ended up with no help.
I was sent with wrong bills after which they harassed me for payment and after i have paid the bill which they said, they dont want to give me a noc.
They dont even reply to the emails

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Aug 19, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2017

Reliance Communications Customer Care's response Dear Customer,

Apologies! To assist you with your current concerns, please share your your contact details along with an alternate number on Socialmedia.[protected]@relianceada.com we assure you that we will get the same addressed and fixed on priority.

Regards,
Reliance Communications

Jul 27, 2017

Updated by TheKars Its been more than a week since I sent an email to reliance with my phone number. Till now I did not get any call..

Meanwhile I got an SMS from [protected] saying this is the final reminder from some Advocate by name Gautam.. (SMS screenshot attached)
I called the number and spoke to his assistant Radha who said they are from consumer court. She asked me to pay the bill of Rs. 1115. I paid the bill on 19th July (Second time I paid the Bill) and shared the screenshot of acknowledgement of the Bill to the number which she provided.

Today I called Radha to get an update. She said she has sent the request to Reliance and they will get in touch with me... I said I need some sort of confirmation from her that she has sent the necessary documents to Reliance. She said she cant do that and DISCONNECTED THE CALL.. I have gone through this before as well.
I was asked to contact Shamila by Reliance in the month of Feb.. I called her. She asked me to pay 1100 as the final payment and she will get me the NOC from Reliance. I did as she suggested. I received the acknowledgement of the bill from reliance. Still never got any NOC instead got a call from the court saying I have not paid the bill.. She said she is working with Reliance and they are not giving her the NOC. Now she is not picking my calls also..

THIS IS HOW RELIANCE WORKS. PEOPLE WORKING AT RELIANCE AND THEIR ADVOCATES ARE CHEATERS. THEY CAN NEVER HELP THEIR CUSTOMERS EVEN FOR THE MISTAKES WHICH THEY MAKE..