[Resolved] Reliance Netconnect — Reliance 4g scam

Srinivasan16

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600044
Website:	www.rcom.co.in

Dear Team,

Recently Reliance changed their CDMA Services to 4G. Before getting 4G, they stop the internet without any notice for about 20 days all over Tamilnadu as of my knowledge.

I have recharged mobile 3G plans for about Rs. 800, but they are not ready to give a waiver of Rs. 800 on my bill for their mistake.

After this shock, I got an another shock in the form of 4G again by this Professional Cheating Company. I am depressed of their rude behavior.

I can''t believe how such a big company is cheating innocent people very easily and without thinking about its reputation (if any).

They have started their 4G Service in Chennai exactly on Friendship day (2016). Until August 15 2016 morning (Independence day), I didn''t know about their dirty trick. Yes On August 15th morning, My 4G internet stopped working.

Then I again recharged mobile 3g plan and saw my email inbox. I saw the alert email from Reliance, which is alerting me to pay Rs. 2408 for using 5GB of 4G internet.

How they could charge me that amount without intimating their 4G plans? Before getting 4G SIM itself, I have asked the customer care about the plan and its state after 4G very clearly. They told that there will be no change in data and price for 4G. Then why they are charging Rs. 2408 for just 5GB?

After, I called them again and asked, they are simply telling, "We got the update now only, You should pay the 4G bill".
What is this?

Now, after reaching them many times, their sales team asked me to pay Rs.1000 and they can cancel my account. But, how can I believe they will cancel?

Why I need to pay them? They need to give me waiver of Rs.800 to the actual bill Rs.1150 (including tax).
So, I can pay Rs.350 only..

Please help me in this very bad situation

Thanks,
Srinivasan S
Reliance number - [protected]
My number - [protected]

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May 11, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2016

Reliance Communications Customer Care's response Dear Srinivasan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Sep 02, 2016

Updated by Srinivasan16 Just now, Reliance customer care contacted me and informed to send an email to terminate my account. But, they didn't tell anything about my actual bill issue.

It seems that they didn't read my issue completely. I can show my Aircel 3g internet recharge bill proof, I have used it when Reliance has completely kept me in a dark.
Still, I am recharging 3G internet, after their 4g scam.

Now, my bill will surely above Rs.1500/-
Do they accept their mistake and pay me? Who knows..

Hi Reliance Team,
If you are genuine, terminate my account without asking any money. Or I can pay you up to Rs.400 even I have spent a lot on other 3g internet for your mistake.

I am from Chennai, but why I am getting calls from other state customer care? I need a solution in my language. Because I couldn't understand..

Sep 02, 2016

Updated by Srinivasan16 Hi Friends,
Yesterday, I got a call immediately after posting my complaint. The speaker told that he is from Reliance and he will send Rs.800. Then, He asked the credit card/debit card number. But, I didn't tell anything. I have just told him to see my user database by tracking my reliance number.

I have mentioned my mobile number on my complaint, that's why he called and We could not record or track their call in our smartphone with any app.

So, Be aware of those kind of people who wants to cheat fellow Indians. Don't mention your mobile number on complaint and don't give any details to them. Sorry, I forgot to update this yesterday.

Sep 07, 2016

Updated by Srinivasan16 Today I got the e-bill from Reliance. Check it here - http://prnt.sc/cf4jl2

Sep 12, 2016

Updated by Srinivasan16 I am getting random calls from Reliance at least thrice a week.

They ask Rs.1500 / Rs.750 / Rs.1150.

No fixed rate.

This is my usage data for July 5 - Aug 4 - http://prnt.sc/ch2g6t

After Aug 4, I have used 4G and it is disconnected in 5GB. As I said already, they told there will be no price change for 4G. But why they disconnected after 5gb?

They told, They want money for the data I used

So,
If you calculate my data usage, it is 6gb + 5gb = 11GB

And the price will be approximately Rs.300. Because, my plan's rate is Rs.1150 including tax for 40GB.

The last caller's behavior was very rude.

My problem is not yet resolved

Sep 14, 2016

Updated by Srinivasan16 Again, they called my number and asking Rs.2500. They are mentioning that they gave waiver and after saying this they disconnected the call before I speak.. Ha ha.. No response to the issue. They are asking my money, but for which they don't deserve. They expect free money..

Oct 19, 2016

Updated by Srinivasan16 Now they have raised it to Rs.3149/- and they are going to file a complaint on me.
Check this link for the message I got - http://jmp.sh/ndhwd1v

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Comments

praveen74

from Thiruvananthapuram, Kerala

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc

Srinivasan16's [Complaint's author] reply, Sep 6, 2016

Yes We need to unite..Thanks, but the link is not working. I am going to select from change.org directly

Praveen K Verma

from Mumbai, Maharashtra

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Srinivasan16's [Complaint's author] reply, Sep 6, 2016

Thanks, but the link is not working. I am going to select from change.org directly