[Resolved]  Reliance Netconnect — Reliance pro3

Address:

Chennai, Tamil Nadu, 600057

I(Rufus Nayagam) bought a Reliance Pro3 broadband internet dongle(device no: [protected]) around March 2015 from a reliance store in Anna Nagar Chennai.

I stay in a small town of Ennore (suburbs of Chennai). And I started using the device for Internet connectivity. The device worked nicely for 4 to 5 months and then around the month of September the connectivity issue started. There is poor to no connectivity from the month of September.

I started calling Reliance Customer care[protected] and the representatives just takes the complaint and says the issue will be resolved in 48hrs, sometimes they say 72 hrs. I have called them innumerable times over the period of this six months. Nobody from Reliance will come to fix the issue or call me and update what the status is. After waiting for 3 to 4 days again I call the representatives and they say the same story take the complaint, say it will be fixed in 48 hrs. Amazing experience!

I mean there is a limit to cheat a customer on fixing an issue. Making fool of the customer is what this Reliance company is doing. I want justice in this.

The next big thing is its a post paid connection. So even if I use or not use it, connectivity issue or no issue the bill for every month is getting generated and they keep pestering me everyday! literally everyday different person calls me and asks for payment... For heaven sake this is toooo much of an agony. How can I pay around 500 rupees every month without even using it due to connection problem. I don't understand the logic. The carelessness of this company is something ultimate.

Then again I have to call the customer care and beg for waiver from paying that months unused bill(Literally anybody can check my usage it will be 0Mb used). I have to beg and get waiver. This was happening for all these months.

Now, this time again(February month) the base fare amount is 528 without even using a single mb of data. I got fed up.

I got an idea. Instead of waiting for these guys to fix the issue, I can transfer the device to my brother who is in a different area where the connectivity is good.

So, I called the customer care again to help with this request to transfer and to make it into a pre-paid mode. The big surprises are
1. There is no waiver this time, according to them 3 times waiver is given so no more waivers. (I am not asking waiver after using/consuming data, I am not able to connect for the past six months and just the bill generates automatically everymonth and this time I should pay itseems). How fair is this?

2. Without paying the money I cannot transfer to anyone.

3. They say just before 6 months they put a rule itseems. this particular pro3 dongle device users cannot convert to pre-paid mode. Its a new rule! Awestruck!!

Someone please help us from this mental agony. I hate myself, why the hell I bought this useless device from a useless/worthless company(Reliance).

All they care is money from customer, they don't care whether its connecting or data is being used or anything.

Is still laws are there for consumers who are suffering like this?

Please, help me with some solution. I need this to be converted into a pre-paid mode,
I don't want to pay anymore for no connectivity in my Area, I want the waiver, Or I can return the device and I get refund, I will be happy if I get atleast half the amount refund.


From out of a dozen complaint numbers, I can provide some complaint numbers here.

[protected]
[protected]
[protected]

My contact number is: [protected]

Please help!