[Resolved]  Reliance Netconnect — Ridiculous customer service and rude reply to customers - hopeless customer service ever seen and worst service.

Address:

Bangalore, Karnataka

To, PRESIDENT and CEO,
Reliance Communications,
Anil Dhirubhai Ambani Group

Sir/Madam,

I have requested for the termination of the[protected] Dongle many times since May 2015. These are some of the request number (Your termination request number is[protected]reliance on 23/5/2015),[protected],[protected], but instead of terminating they are charging bill for that. I was having two dongle and have asked for the termination of the both now because of get frustrated from the service. My one more dongle number is[protected]. The CSC told to call the relationship manager in the month of November and we did so. The relationship manager told us to pay the bill for that month for not using the dongle[protected] and he would wave that bill in the next month with[protected] this dongle numbers bill, and we paid the bill as he told us, but the next month again we got the bill for the dongle which we not used[protected] an amount of 800 extra with the original bill. We again called the relationship manager and told him and he told us not to pay the bill until it is waved off and he would also disconnect the dongle[protected]. But repeatedly calling him he was telling the same thing till January. Till January, they have charged us almost 2400/- extra for not using the Dongle at all[protected] and the CSC would call us and harass us to pay the bill even though we told them to speak to the Relationship Manager. I have all the details, sms, phone call lists, and mails regarding this. But till now no response from the relationship manager or the CSC. Today, the CSC lady called us and spoke very rudely to which even I had to speak the same way. Please teach them how to behave with the customers and patience and to listen what the customer tell them. I told that lady that I am ready to the pay the bill for the dongle number[protected], which I used only if they wave off the amount of the dongle number[protected], which I told them to terminate in the month of May 2015 only, but that lady told she would wave off 1300/- as the told bill including 2400/- extra was 3700/- and asked me to pay 2400/- for which I told okay send me a mail, I will check that and pay the bill within 2 days, but she was so arrogant that she told I will not send the mail either you pay the bill right now or else I know how the collect the money. what the hell does she mean. is she blackmailing us. I will give you the number of the CSC lady who called me. I need immediate action to be taken against her or else I need to take the action stating that she was calling me and threatening me. ([protected] this is her number).

Thanks and Regards,