Reliance Nippon Life Insurance — premium paid but not received any confirmation or policy number

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I was purchased the reliance nippon life insurance through a phone call, agent called me and brief the policy and ask me details like, name, dob, pan, mobile number, etc..
Then give me an application number - wa367215, and told me to visit reliance nippon official website and go to the option on pay for new premium and enter your details, application number, name, email, and amount, 34099/- i was paid for the same on date:[protected].
Then after i was waiting for my policy number but agent is not responding my call, i was email to reliance nippon official, but they are not helping me, replied me they are unable to fatch my payment..
Visited branch also but they denied for any payment, i was shown the payment receipt but the told me not showing your payment. Agent is not cooperating with me, reliance is not replying me properly.
I was amount on reliance nippon official website, so how is it possible to not able to trace my payment,
May be i was received fake call and purchased policy, but i paid to reliance nippon officially.
Kindly help me out, i was premium paid for one years but not received any confirmation or policy number.
Kindly reply me, my email: nikhil. [protected]@gmail.com