[Resolved] Reliance — Overcharged /Wrong Billing of Reliance 4G Wipod | |||||
I am using a Reliance Wi-pod Modam since last 1 year with 5GB plan @ 599/- + taxes. In the month of May 2016, I have received some mailers/communications for migration to 4G from CDMA services. Also contain the benefits of migration: - 1· Using the services at the same price 2· Free 10GB data for first months 3· Discounted price on the 4G device So as per the communication I had chose the offer of migration from CDMA to 4G and pay Rs. 899/- for 4G device and my old device become useless for which I paid Rs. 1000/- earlier. I have received a bill on dated 27th July, and observe that following discrepancies in bill: - 1· My monthly plan has been changed from 599/- p.m. to Rs. 1100/- p.m. without any information. 2· Also there was change in plan type from unlimited to chargeable basis after 5GB. 3· Reliance also charged Rs. 215.33 towards DATA & VALUE SERVICES. Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 27, 2016 Reliance Communications Customer Care's response Dear Gaurav, Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority. Regards, Reliance Communications | |||||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
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DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
https://www.change.org/p/trai-must-act-against-reliance-communications-for-duping-customers-during-their-4g-upgrade
Rcom 4G Fraud Billing Continues
Rcom Appellate Authority did not respond to multiple follow-ups.
However, RCom Fraud Bill Generation Team did generate another fake bill.
My latest email to Rcom Appellate,
Dear Appellate Authority,
Is this a joke?
Aug-Sep bill was for
15784 MB data for Rs. 7366.64
I had paid prior to billing Rs.3222
Reliance sales guy promises to sell Rs. 899 Wipod and continue service
1. 40 GB 999 plan was changed to 5GB post 5 GB 0.05Paise/10 KB
2. No refund for the Rs. 899 towards 4G Wipod refund was adjusted
3. 10 GB 1 month free data was not adjusted
Now an adjusted bill is sent asking for Rs.1831, what did you adjust?
Reliance owes me on all 3 counts. My bill ing would not have crossed Rs.999 and Rs. 300 Wipod cost credit should have been adjusted...
My bill should have been Rs.699, I've already paid Rs.3222.
Reliance needs to refund Rs. 2522