Reliance — Panasonic Refrigerator-provided service but messed up my product

Address:

Bangalore, Karnataka

I would like to file a complaint against Reliance Service company here in Bangalore, India. I first lodged a complaint in the first week of May 2015 with Reliance (authorized dealers of Panasonic) from where I had bought my fridge in 2012. The only problem with my fridge at the time of the complaint was that it was building ice in the ice compartment (By the way it is a frost free fridge). Reliance people sent a technician "Ravi Kumar" to attend to it. But he messed up my fridge. After his working on my fridge, it simply stopped cooling my top fridge area as well and would not freeze any thing in the freezer compartment also. Then Reliance people took my fridge to their service center and kept it there for 2 weeks but even after their bringing it back, there was no change. The fridge was still not working any differently. Anyway, since Reliance Service center could not figure out what their technician Ravi Kumar had messed up in my fridge, they suggested that I contact Panasonic people now because they will be more knowledgeable as they dealt with the same product day in and day out. So basically they washed their hands off after messing with my fridge. I finally called Panasonic people and lodged a complaint. They sent their technician to look at it. Their technician, Nayaz, declared that it needed gas filling. They keep saying today-tomorrow but no one has visited my place so far. Since June end, 2015, they have not been able to resolve my issue. I again called Reliance who is responsible for messing with my product and they said they are going to take this issue to the higher authority and will find an alternative solution but still no action so far!!! I don't understand how you can treat your customers so badly! When you have to sell your product, you make so many false promises of giving good after-sale service etc. So, you tell me, who will solve my problem? The authorized dealers of Panasonic that is Reliance or you Panasonic whose product I have made a mistake of purchasing? Future customers, please be aware of Panasonic products. I am warning you, they Panasonic or Reliance, don't have knowledgeable and competent technicians for after sale service. Their service centers are no good. They will frustrate you to the extent that you will repent why you purchased their product.