Reliance Petroleum — Petrol pump, varanasi

Address:

village kushaha, adalpura, chunar, mirzapur.231304

Respected sir/madam
today i filled up my car with petrol costing me INR 1581.80, at gyansons petrol pump, Mahmoorganj, Varanasi near 12.00-12.30 pm in the noon, (invoice number - [protected]) I was driving a white Maruti Suzuki s-presso car. i want to place a complaint regarding that event.
1. after filling up the fuel, I went for the free air checkup service, however, i did not find any proper queue management or indications, all the vehicles were just clustered up without any proper organisation.
2. so I placed my car in front as not to disturb the other customers, I did wait for a while but did not get any response from the air service provider guy, so I began my journey.
3. when I was moving my car to exit, I saw a plane exit so I accelerated slowly.
4. however, there is an uncovered sewer line in the way of the exit and my car's front wheel got stuck into it damaging the chassis and front of the car.
5. I came out for help and asked the fuel pump employees to help me but none of them responded, thankfully some local guys next to the exit helped me and my car got out of the sewer line.
6. post this, I went to the manager to query about the sewer and to ask why is there such a dangerous situation but no management or markers for that?
7. the manager told me his name to be Pravin Kumar, and did not respond with any responsibility, and instead shouted that whats his fault in this? and what could he do for this? which I believe to be a very rude response, on further query he threatened me to do anything I want but he will not assist me in any matter, as this is none of his worries. he also denied me to write a complaint or provide any complaint book.
8. I want reliance to investigate this matter as this is a very dangerous situation and it could have been fatal for me, I have suffered psychological trauma with this accident and the rude shouting of the manager.
9. I want reliance to compensate me for the disaster that I have suffered and the damage caused to my car as it has gone to the garage for repair, and provide me a written solution to this matter.