[Resolved] Reliance — Pre litigation dispute with respect to non-payment of service charges due
I also have received a similar notice from Reliance. I was a delighted customer of reliance for 5 years with regular silver plan of 750 rupees with taxes (around 843 rupees). later i decided to disconnect and i did it properly before 10 days of my billing date.
Later retention team pitched in and retained by giving a different offer and i used to pay three months of bill amount in advance. (Every three months i used to pay the bill in advance) of 135o for three months. Also i have receipts for all these transactions.
I used it for around 8 months and paid for 9 months.
I used to get reminder calls, emails, sms on a daily basis for 9 months. I got irritated by these calls as i don't like getting reminders to me for payment. Literally i used to come out of meetings, calls, conferences to answer these calls and used to explain the whole history again.
Every time a new person used to call me and hence i need to explain them in detail and requested them that this plan change from regular silver to advance rental plan of 3 months needs to be updated in their systems which never happened.
In one of the calls, their executive told that there was a server crash where all the old data is lost.
I have a track record that in the whole 5 years of relation, i have not even missed the bill payment date for one day. I was prompt in my payment.
Moreover the datacard didn't worked on many occasions for weeks together and i paid the bill for that period also.
Got pissed of with these calls, i again decided to disconnect it permanently and did it. But next day i got a call, on 25th December 2014 i got a call that i have been given an offer for three months i.e January 2015, February 2015 and March 2015 as zero rental with 2 GB every month but it didnot work.
when i tried calling customer care, i have been told that my connection is suspended.
I got hurt again and send the request for disconnection again for permanent cancellation. I raised the helpdesk tickets online and they used to close it immediately with out any resolution.
Kindly see the below mail.
ajmal khan Wed, Feb 4, 2015 at 11:22 AM
To: "email@example.com", "Netconnect.Broadband@relianceada.com"
I am, bearing the data card connection number has given a request on 20/12/2014 for disconnection of datacard with immediate effect. The acknowledgement number is[protected] for future reference.
Also, i have confirmed with the followup call with reliance executive on 23/12/2014 to disconnect the datacard connection.
Please be informed that there should be no further bill getting generated from this date. If so, i am not responsible for such actions.
Request you to please acknowledge this mail as closure.
More over, on 25th December i got a call from your executive that i have been given an offer for three months i.e January 2015, February 2015 and March 2015 as zero rental with 2 GB every month.
But the lines are not active and the data card is not working from 2nd January 2015, 01//1/2015. When i called customer service executive, i came to know that they have terminated. Hence i decided to disconnect the datacard. Please take this urgently and disconnect my datacard and i don't want to use this service.
Also, i remind, Please don't generate any new bill as i am giving the notice in advance and if any bill is raised,
Even then the bill of around Rs. 317 was generated. Please clear this wrongly generated bill and do the needful.
Please disconnect the datacard permanently ASAP.
Reference No Creation
Date Description Current
Resolution Time Reason
for Delay Revised
[protected] 21-Dec-2014 19:22:10 Closed 15 Days
[protected] 05-Jan-2015 15:39:24 Closed 24 Hours
But again they are sending the bills to me. Please suggest how to handle this.
P.S: The customer who was paying the bill regularly for the usage will not hold on himself to pay mere 700 rupees if he has used.
Please understand, if he would have used he would have surely paid it. Also why a customer be blamed and held responsible for the mistake from reliance.
But again they are sending the bills to me and now notices of nonpayment . Please suggest how to handle this.
Complaint marked as Resolved May 19, 2017
Verified SupportReliance Communications Customer Care's response, Jul 15, 2015
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Verified SupportReliance Communications Customer Care's response, Jul 19, 2015
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
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