[Resolved] Reliance — Pre litigation dispute with respect to non-payment of service charges due

 
20 Reviews
 ajmal73
I also have received a similar notice from Reliance. I was a delighted customer of reliance for 5 years with regular silver plan of 750 rupees with taxes (around 843 rupees). later i decided to disconnect and i did it properly before 10 days of my billing date.

Later retention team pitched in and retained by giving a different offer and i used to pay three months of bill amount in advance. (Every three months i used to pay the bill in advance) of 135o for three months. Also i have receipts for all these transactions.

I used it for around 8 months and paid for 9 months.

I used to get reminder calls, emails, sms on a daily basis for 9 months. I got irritated by these calls as i don't like getting reminders to me for payment. Literally i used to come out of meetings, calls, conferences to answer these calls and used to explain the whole history again.

Every time a new person used to call me and hence i need to explain them in detail and requested them that this plan change from regular silver to advance rental plan of 3 months needs to be updated in their systems which never happened.

In one of the calls, their executive told that there was a server crash where all the old data is lost.

I have a track record that in the whole 5 years of relation, i have not even missed the bill payment date for one day. I was prompt in my payment.

Moreover the datacard didn't worked on many occasions for weeks together and i paid the bill for that period also.

Got pissed of with these calls, i again decided to disconnect it permanently and did it. But next day i got a call, on 25th December 2014 i got a call that i have been given an offer for three months i.e January 2015, February 2015 and March 2015 as zero rental with 2 GB every month but it didnot work.

when i tried calling customer care, i have been told that my connection is suspended.
I got hurt again and send the request for disconnection again for permanent cancellation. I raised the helpdesk tickets online and they used to close it immediately with out any resolution.

Kindly see the below mail.
_________________________________________
ajmal khan Wed, Feb 4, 2015 at 11:22 AM
To: "customercare@relianceada.com", "Netconnect.Broadband@relianceada.com"
Hi,

I am, bearing the data card connection number has given a request on 20/12/2014 for disconnection of datacard with immediate effect. The acknowledgement number is[protected] for future reference.

Also, i have confirmed with the followup call with reliance executive on 23/12/2014 to disconnect the datacard connection.

Please be informed that there should be no further bill getting generated from this date. If so, i am not responsible for such actions.

Request you to please acknowledge this mail as closure.

More over, on 25th December i got a call from your executive that i have been given an offer for three months i.e January 2015, February 2015 and March 2015 as zero rental with 2 GB every month.
___________________________________________________________
But the lines are not active and the data card is not working from 2nd January 2015, 01//1/2015. When i called customer service executive, i came to know that they have terminated. Hence i decided to disconnect the datacard. Please take this urgently and disconnect my datacard and i don't want to use this service.

Also, i remind, Please don't generate any new bill as i am giving the notice in advance and if any bill is raised,
___________________________________________________________
Even then the bill of around Rs. 317 was generated. Please clear this wrongly generated bill and do the needful.

Please disconnect the datacard permanently ASAP.

Docket No/
Reference No Creation
Date Description Current
Status Expected
Resolution Time Reason
for Delay Revised
Resolution Time
[protected] 21-Dec-2014 19:22:10 Closed 15 Days
[protected] 05-Jan-2015 15:39:24 Closed 24 Hours
_____________________________________________________
But again they are sending the bills to me. Please suggest how to handle this.

P.S: The customer who was paying the bill regularly for the usage will not hold on himself to pay mere 700 rupees if he has used.

Please understand, if he would have used he would have surely paid it. Also why a customer be blamed and held responsible for the mistake from reliance.

But again they are sending the bills to me and now notices of nonpayment . Please suggest how to handle this.

Ajmal
[protected]
Complaint marked as Resolved May 19, 2017
Verified Support
Reliance Communications Customer Care's response, Jul 15, 2015
Dear Ajmal,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Verified Support
Reliance Communications Customer Care's response, Jul 19, 2015
Dear Ajmal,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Updated by ajmal73, Dec 30, 2015
Team Reliance,

What is the update on closure of the case ? Please update.

Hi Team,

I have already sent a mail couple of times to netconnect.broadband@relianceada.com as well. Kindly acknowledge.

Again i got a call today asking for the problem. If i comment on it then i will get a call asking the problem. After i explain, nobody will solve and keep quite for few days untill i comment on it again.

It is going in circles. I don't understand the solution.

As per the reliance team, i have sent the mail for disconnection of Data card [protected] for the sixth time today. I have already sent it earlier five times.


[protected] Forwarded message[protected]
From: ajmal khan
Date: Tue, Oct 20, 2015 at 5:55 PM
Subject: Re: Disconnection of Datacard - [protected]
To: "customercare@relianceada.com", "Netconnect.Broadband@relianceada.com"

Hi,

I got a call from Reliance support team that my connection is still active.
It's very annoying that i have requested multiple times in mails, calls around 10 months back to close this connection but it is not closed.
I urge the customer care to close it ASAP and confirm back.

On Mon, Jan 5, 2015 at 3:41 PM, ajmal khan wrote:
Hi,

I am Ajmal Khan Mohamed, bearing the data card connection number [protected] has given a request on 20/12/2014 for disconnection of datacard with immediate effect. The acknowledgement number is[protected] for future reference.

Also, i have confirmed with the followup call with reliance executive on 23/12/2014 to disconnect the datacard connection.

Please be informed that there should be no further bill getting generated from this date. If so, i am not responsible for such actions.
Request you to please acknowledge this mail as closure.
More over, on 25th December i got a call from your executive that i have been given an offer for three months i.e January 2015, February 2015 and March 2015 as zero rental with 2 GB every month.
__________________________________________________ __________________________________________________ _______

But the lines are not active and the data card is not working from 2nd January 2015, 01//1/2015. When i called customer service executive, i came to know that they have terminated. Hence i decided to disconnect the datacard. Please take this urgently and disconnect my datacard and i don't want to use this service.
Also, i remind, Please don't generate any new bill as i am giving the notice in advance and if any bill is raised,
__________________________________________________ __________________________________________________ _______

On Wed, Dec 24, 2014 at 2:07 PM, ajmal khan wrote:
Hi,

I am Ajmal Khan Mohamed, bearing the data card connection number [protected] has given a request on 20/12/2014 for disconnection of datacard with immediate effect. The acknowledgement number is[protected] for future reference.

Also, i have confirmed with the followup call with reliance executive on 23/12/2014 to disconnect the datacard connection.
Please be informed that there should be no further bill getting generated from this date. If so, i am not responsible for such actions.
Request you to please acknowledge this mail as closure.
Complaint comments  19 Comments     Updated: Share0Tweet0

Comments

Hi Team Reliance,

I have already shared my contact number here and what is the need of an alternate number.
I have received a missed call from this number[protected] on 16th July 4.18 PM which is just one ring and they will count as if they are called the customer. It is a reliance number in the true caller.

When i tried calling this number, i am not be succeed.

Also, in the reminder calls when i used to explain in detail about my problem the call used to be disconnected from the executives.
Hi, I had a detailed conversation with one of your senior executive and have briefed out my concern.After 5 years of usage with the silver plan, i was in to 3 months Advanced rental plan of 3 months for 9 months where i have paid all the bills regularly till December 2014 which i have used. But it is showing it as 900 rupees pending which i am not obliged to pay which i have not used. There are some unnecassary bills genereated which Reliance wants me to pay which is not fair.I request the Reliance team to clear this incorrect billling invoice by waiver and close this for ever as i can take a new reliance conneciton if required so that i am really frustrated due to this plan change where it was not properly updated in the system with my new plan change. Still it is showing the silver plan whereas i was migrated to 3 months advance rental plan by their retention team and this has caused the entire problem.Please clear the incorrect billings and close this account permanently as i have requested multiple times.

Kinldy confirm me that there is no dues and connection is terminated.

The customer who was paying the bill regularly for the usage will not hold on himself to pay mere 900 rupees if he has used. Please understand, if he would have used he would have surely paid it. Also why a customer be blamed and held responsible for the mistake from reliance.

Thanks.
Ajmal [protected]/[protected]
Had a discussion with the reliance team member and got a confirmation that my plan was not updated properly from Silver plan to Three month advance rental plan which was offered by their retention team in last March 2014.

That is the reason incorrect billing has happened and these frustation.

Request you to please clear this incorrect amount and close this on a happy note with customer satisfaction.

why a customer be blamed and held responsible for the mistake from reliance.

The customer who was paying the bill regularly for the usage will not
hold on himself to pay mere 900 rupees if he has used. Please
understand, if he would have used he would have surely paid it.
Hi,

Still the matter is not concluded and closed successfully. Kindly update about the incorrect billing which has happened and status of closure.
Hi,

Still the matter is not concluded and closed successfully. Kindly update
about the incorrect billing which has happened and status of closure.

I was expecting a closure last week itself as the senior member from reliance team promised that it would be closed.

Request you to please clear this incorrect amount and close this on a happy note with customer satisfaction.

Why should a customer be blamed and held responsible for the mistake from reliance.

The customer who was paying the bill regularly from past five years for the usage will not
hold on himself to pay mere 900 rupees if he has used. Please
understand, if he would have used he would have surely paid it.

Waiting for your positive reply.
Kindly confirm about the update and the status of resolution you have provided.

Ajmal
[protected]
[protected]
Hi,
I received a call two days back from Reliance senior team and
again listened my concern and told me to send a mail to
datacard.support@relianceada.com with the datacard number.I sent
it the same day i. e 4th August[protected] and till now there is
no response. It's been told to me that my concern will be resolved at
the earliest to the customer satisfaction and closed it on a happy note.

I request the team to update on the closure. It's almost 20 days i have
added my concern here in this site and i got two calls with every time a
new person calling from Reliance.

I faced difficulty because i need to
explain the whole history to them again..." which is a tedious
job.Last evening,

i got two missed calls which will get disconnected only after 1 ring of the call.

Ajmal
[protected]
[protected]
Hi, Again i got a call from a new person of Reliance team and is asking what is the problem. It's very surprising and annoying that in the previous threads they agreed that they understood, escalated and the team is already working on it to solve the problem.But in parallel, this is the sixth person who is calling me and asking what is the problem. Like this if a new person calls for everytime, i doubt that how would they followup and solve this issue. It would be surely never ending story and will go in circles.I earnestly request the concerned to look in to this problem seriously and give the solution to its closure.
This is my Datacard number [protected].

I again got calls yesterday twice from Reliance team to check what is my concern.

I am very much astonished that how many times should i explain my problem. Every time a person calls and asks to explain the whole situation.

My main problem is that when the Reliance retention team gave a different offer of 3 months advanced rental plan from the old Silver plan, it was not updated in the system properly.

Where as i was a very prompt user in terms of payment which i never missed a single date for payment. I used to pay the bills on time with out any delays for 5 years.

Also in the plan change, i used to pay 1350 as prepaid in advance before i used.

But still some unnecessary billing has happened. I earnestly request the concerned to look in to this problem seriously and give the solution to its closure by putting the waivers.

The customer who was paying the bill regularly from past five years for the usage will not
hold on himself to pay mere 700 rupees if he has used. Please
understand, if he would have used he would have surely paid it.

Waiting for your positive reply.
Hi,

I got a phone call from Reliance support team yesterday twice and they are asking me what is my concern.

It's really shocking and astonishing that around 10 different people called me in last weeks.

I suggest one person should handle this so that the customer need not repeat his story again and again to every person which is waste of efforts.

I short, this is my Data card number [protected] which i used it in Silver plan for 5 years and later retention team gave me a different offer of "3 months advanced rental plan" which i used to pay 1350 every three months in advance i.e as Prepaid.

But the biggest mistake that happened from Retention team is that they have not updated my plan in the system which the Reliance senior team has agreed to it.

I have never missed any date in paying the bills and i was very much prompt in paying the monthly bills.

Request you to please clear this incorrect amount by putting the waiver and close this on a happy note with customer satisfaction.

Why should a customer be blamed and held responsible for the mistake from reliance.

The customer who was paying the bill regularly from past five years for the usage will not hold on himself to pay mere 900 rupees if he has used.

Please understand, if he would have used he would have surely paid it.Waiting for your positive reply.

Ajmal
[protected]
[protected]
Team Reliance,

I received below SMS to both my numbers.

"Dear Reliance Customer, We are trying to contact you for resolution on your Query. Kindly respond to our call from[protected]"

But the fact is i didn't received any call from anyone for the last two days and it is very highly impossible that both the numbers are not reachable. That is the reason i gave two numbers as alternate so that the team should not tell that they tried and i was not reachable.

I direct the team to come to the solution mode instead of just trying to change the focus from the main topic to unnecessary things.

Thanks.
Any update on the resolution.
Team,

Do we have any update on the closure?? Request you to please clear this incorrect amount by putting the waiver and close this
on a happy note with customer satisfaction.

The customer who was paying the bill regularly from past five years for the usage will not hold on himself to pay mere 900 rupees if he has used.

Please understand, if he would have used he would have surely paid it.
Ajmal.
[protected]
[protected]
Hi Reliance team,

Till now i have got any closure update from you.
Hi Reliance team,

Till now i have got any closure update from you.
HI Team Reliance,

Friday 2nd October i got a call and i spoke for 15 minutes and updated entire details.

This is the tenth person who is calling me and asking what is the problem.

It's very surprising and annoying that in the previous threads they told that they have agreed understood, escalated and the team is already working on it to solve the problem.

But in the call they are asking what is the problem.

Again today 5th of October got a call from a new person of Reliance team and is asking what is the problem.

I earnestly request the concerned to look in to this problem seriously and give the solution to its closure.

Like this if a new person calls for everytime, i doubt that how would they followup and solve this issue. It would be surely never ending story and will go in circles.

What is the status of closure for this case. Please update. Request you to please clear this incorrect amount by putting the waiver and close this on a happy note with customer satisfaction.

The customer who was paying the bill regularly from past five years for the usage will not hold on himself to pay mere 900 rupees if he has used. Please
understand, if he would have used he would have surely paid it.

Ajmal.
[protected]
[protected]
Dear Reliance team,

Did not got any update from the team about the closure and clearance. Please update.

I have already sent a mail couple of times to netconnect.broadband@relianceada.com as well. Kindly acknowledge.

Again i got a call today asking for the problem. If i comment on it then i will get a call asking the problem. After i explain, nobody will solve and keep quite for few days untill i comment on it again.

It is going in circles. I don't understand the solution.

As per the reliance team, i have sent the mail for disconnection of Data card [protected] for the sixth time. I have already sent it earlier five times.


[protected] Forwarded message[protected]
From: ajmal khan
Date: Tue, Oct 20, 2015 at 5:55 PM
Subject: Re: Disconnection of Datacard - [protected]
To: "customercare@relianceada.com", "Netconnect.Broadband@relianceada.com"

Hi,

I got a call from Reliance support team that my connection is still active.
It's very annoying that i have requested multiple times in mails, calls around 10 months back to close this connection but it is not closed.
I urge the customer care to close it ASAP and confirm back.

On Mon, Jan 5, 2015 at 3:41 PM, ajmal khan wrote:
Hi,

I am Ajmal Khan Mohamed, bearing the data card connection number [protected] has given a request on 20/12/2014 for disconnection of datacard with immediate effect. The acknowledgement number is[protected] for future reference.

Also, i have confirmed with the followup call with reliance executive on 23/12/2014 to disconnect the datacard connection.

Please be informed that there should be no further bill getting generated from this date. If so, i am not responsible for such actions.
Request you to please acknowledge this mail as closure.
More over, on 25th December i got a call from your executive that i have been given an offer for three months i.e January 2015, February 2015 and March 2015 as zero rental with 2 GB every month.
__________________________________________________ __________________________________________________ _______

But the lines are not active and the data card is not working from 2nd January 2015, 01//1/2015. When i called customer service executive, i came to know that they have terminated. Hence i decided to disconnect the datacard. Please take this urgently and disconnect my datacard and i don't want to use this service.
Also, i remind, Please don't generate any new bill as i am giving the notice in advance and if any bill is raised,
__________________________________________________ __________________________________________________ _______

On Wed, Dec 24, 2014 at 2:07 PM, ajmal khan wrote:
Hi,

I am Ajmal Khan Mohamed, bearing the data card connection number [protected] has given a request on 20/12/2014 for disconnection of datacard with immediate effect. The acknowledgement number is[protected] for future reference.

Also, i have confirmed with the followup call with reliance executive on 23/12/2014 to disconnect the datacard connection.
Please be informed that there should be no further bill getting generated from this date. If so, i am not responsible for such actions.
Request you to please acknowledge this mail as closure.
Hi Respected Reliance team,

what is the update on my concern that is related to wrong billing and improper plan update.

Please confirm the status of my complaint with the resolution provided and the status of closure.


Did not got any update from the team about the closure and clearance. Please update.

I have already sent a mail couple of times to netconnect.broadband@relianceada.com as well. Kindly acknowledge.

Again i got a call today asking for the problem. If i comment on it then i will get a call asking the problem. After i explain, nobody will solve and keep quite for few days untill i comment on it again.

It is going in circles. I don't understand the solution.

As per the reliance team, i have sent the mail for disconnection of Data card [protected] for the sixth time. I have already sent it earlier five times.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    43%
    Complaints
    18344
    Pending
    3811
    Resolved
    6900
    phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    location
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    Reliance - Pre litigation dispute with respect to non-payment of service charges due