[Resolved] Reliance Prepaid — online recharge successful but didn't get the balance | |||
name :surya narayana b number :[protected] (Andhra pradesh -prepaid) i was recharged Rs.31 on yesterday (26/6/14) at around 4.30 pm, i got online Receipt but minutes was not credited in Number, even i did not get a message to my phone .I made a call on around 5 pm to 198 .they said that wait for 30min. i have waited for 2hours but did not solved my problem .apart from that they simply put me " hold " for nearly 10 min disconnected my calls twice . again i tried to make a call to 198, this time i got a IVR voice which said that "please go to our website for further details . i tried to make a call 198 today (27/6/2014) but same IVR message the customer care persons simple said that "Our SERVER is BUSY .so please wait... " i don't how much time they need ?? Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Jun 27, 2014 Updated by sai surya P.S : wow ..with in 10 min. what responce from a RIM fan([protected]) ..who love to solding me for this complaint and just got another call to me from ([protected]) who is introduced his self as person from Reliance Communications asking me my DEBIT CARD no. for refund of money . the funny thing i used online banking not the debit card. ... | |||
 2 Comments | |||
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Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
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Reliance Communications