Reliance — Reliance 4g trap | |||
I have been cheated by reliance by upgrading my service to 4g. I purchased a wipod from right kraft solutions (Reliance mobile store) on 4/12/2015 by paying rs.4000. The deal was unlimited data and i don't have to pay for 3 months after which i'll be billed rs.999 plus tax... I was happy with that.. I received a call from customer service in regards to the 4g upgradation.. I was informed that, the current device will be deactivated soon as they are upgrading the service to 4g. I was forced to purchase the device by paying a discounted price of rs.800 something. Also when i denied they promised me that my plan will remain the same.. Apparently i agreed and fell into the trap. I got the device very quick however the service got activated very late!!! Now i received my first bill which was shocking!!! Rs.13479.29!!! Which i'm not going to pay... I'm going to pay as per the initial plan i signed up for... Neither i was informed about the plan nor i agreed for any 4g plan change I wish to cancel the service as it is been speedcapped and cannot be used at all.. Please help me... My datacard number is # [protected]. My name is prabha venugopal. Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
I am using reliance number 73200****0 for more than a year, getting a decent service as well as no inflated bill. Thanks Rcom.
Reply
They are running away from their promises now.
I am also trapped in the same way. Forced to purchase the 4G Wipod.
They have promised that we will get the same plan we were using and will get additional 10GB data as bonus for first month.
Now they are not keeping their promise.
I think we should file the case in consumer forum.
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I am also trapped in the same way. Forced to purchase the 4G Wipod.
They have promised that we will get the same plan we were using and will get additional 10GB data as bonus for first month.
Now they are not keeping their promise.
I think we should file the case in consumer forum.
Boss, after reading your complain, I called to Relinace customer care to know about the my billing cycle. Like you, I also changed to 4G with purchase of new Wipod at Rs. 800/-. When I checked up with them, I surprised, that they simple told me that your plan is no Rs. 900/-. When I asked them how can they changed without informing us and do you think the customer is fool. She simply told me "Yes". And very rudely told me that I just now informed you that plan has been changed. And you have to pay as per new plan only. I am really shocked to get those reply. When I told her that I will complain to TRAI. She told me what ever you want to do, do it.
Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
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