[Resolved]  Reliance — reliance cdma phone not working

Address:

Uttara Kannada, Karnataka

I had purchased a reliance mobile prepaid cdma connection No.[protected] from an authorised shop Om Sai cyber shop, Bank gate, Naval Base, Karwar-581308, Karnataka (propreiter Mr. Abhishek no. [protected]) in end Jun 14 on my wife's name Priya Kumar. Within a month, the mobile speaker was not working and I took it back to the shop. The proprieter of the shop Mr. Abhishek told me that the instrument will have to be sent to the company office at bangalore and the same will be repaired and returned within 10 days. I handed the phone with battery after removing the SIM to him. After 10 days when I enquired he told me that the same has not yet come and subsequently after a month when I checked with him he intimated that the phone had not been repaired but the company has given a replacement used phone. I subsequently took the same as it was working and within a day when I tried to charge the instrument, it was not charging. Again I took the instrument to him about the defect and he initmated that the warranty for the instrument is for only one month and he will have to send the same back to the company or I can get it repaired on my own locally paying Rs. 80-100. My complaint is that I had purchased a new Reliance CDMA instrument and connection paying Rs. 1300.00 (and charged with Rs. 400 talk time which I am not able to use till date) and within two months of purchase I am having a used instrument which is not able to charge for no fault of mine. Is this the customer service of so called the company "RELIANCE". Pse take some action at the earliest and my instrument may be replaced with a new one. My alternate mobile no. is [protected].