Reliance Resq — Lg washing machine

Address:

CHENNAI

I purchased an LG 6.5 kg washing machine from reliance digital showroom - Ambattur on 25.12.2020. along with a 2-year extended warranty Req care plan.

On 02.01.2023, I booked a complaint for the IE error & water Overflow issue. (Complaint no.[protected] through your customer care no.[protected]. they said the engineer would attend to the problems within 24-72 hours.

On 05.02.23 one engineer from LG contacted me and told me that I have to pay the service charge and the part cost if any.

I told him that I have the extended warranty in resq plan, and then he advised me to speak with the reliance team.

Then again 05.01.23 by 7.20 pm I called RESQ customer care representative she also told me that I have to pay the charges to the LG person and I have to claim the money from the reliance. I asked her what is the procedure for the claim, but she doesn't know and she disconnected my call.

Then I went to your reliance showroom (Ambattur) and explained all those issues on the same day by 8.30 pm, the reliance representatives assured me that within the next 48 hours, our resq engineers will attend to the issues.

But till today no one visited my house.