Reliance Resq Complaints & Reviews

I purchased whirlpool fully automatic top load washing machine at reliance digital. After some time machine have a sound problem. Then i called the reliance resw. They came in my home and said your will go to our service center. And they take away my washing machine on 2nd july 16.
But now till date my washing machine not come in my home.
I called many time in reliance resq in gurgaon and your toll free no[protected].
But...

I have my laptop, which was submitted on 4th july, 2016 at my nearest reliance resq. I have 2 problems:-
1) lcd problem
2) laptop getting shutdown after 5 minutes of booting

I used to call them everyday, but they never picked up the phone. For this i had made earlier complaints also in their toll free no ([protected]). From this toll free number, they used to connect by directly calling to the engineer's number....

I purchased reconnect tab in the month of January 2015 I have given my tab for repairing in reliance digital one week over no response for that I have received message from that your repair request [protected] has been completed but no response from reliance digital this is not correct way to deal with customer plz immediately solve the problem we have no patience's for waiting with regards Vijai bhaskar Reddy [protected]...

I have purchased a hitachi a. c. twin motor on 12/06/2016. on 10/07/2016 a. c. became u/s. complain booked reference no.[protected] and assured me that technician will visit within 24-48 hrs. after lot of persuation technician came on 14/07/16 and told capacitor u/s. technician mr. salman took rs.850/- from me and bring capacitor. but after changing the capacitor a. c. not become serviceable. i agian persue the problem to local rel digital...

I am really grieved due to the system of reliance digital store .on 16 june 2015 i bought a new spilt 1 ton panasonic ac and before buying as a purchaser i told all necessary details about the room in which it has to be installed and the engineers of reliance guided me to opt for 1ton even when the engineers came to install the ac i asked several times 1 ton is for this room .from that day to this day i am encountering problems with the ac...

I logged complaint for a water purifier and it is not resolved yet after waiting for 1.75 months.

Date of complain registration: 14th april 2016
Problem: water over flow from purifier and causing lot of trouble.

I followed so many times with different engineer, using their customer support call/emails.

After several followup engineer visited few times, in last 6 weeks they replaced 4 parts...

Hi,

I logged a complaint on 1st may 2016 regarding repairing my panasonic ro+uv water purifier. The reliance technician visited multiples times from 3rd may till 20th may but they could not repair it saying that they do not have parts to repair it.

Since 20th may i am calling reliance customer care repeatedly but every-time they just say that we still do not have the part so we can not fix your water purifier.br...

This is naresh kumar. S, i purchased lg front loading washing machine on 16/09/2013 in reliance digital, whitefiled, bangalore. During the time of purchase, marketing representatives advised me to purchase the resq plan along with the product which will help to fix any damage in free of cost after the brand warrenty. So i purchased the resq plan along with the product.

Three weeks before, i observed the machine was not running...

My 3 year old reconnect emergency lamp stopped working 15 days ago. I took it to resq office on 3rd may 2016. I was assured the mechanic will assess it next morning and his report will be passed on to me by noon on 4th may.
Nobody from resq office has called me till today. So ihave been calling them almost everyday to get the status report. The response has always been (The same male voice everyday) "i have not got any information...

I gave my mobile phone for service in chrompet reliance digital for screen flickering issue. That issue was resolved after 2 weeks, but the phone was mishandled and damage was done to screen and phone edges.
So i gave back the phone to repair the same. It has been nearly 40 days since and i still have not received the mobile back. No proper response and saying some stupid reasons each time i make a call.
They never inform of...

On 5th april 2016, i had registered a service request for re filling of the gas in one of my voltas 1.5 ton window air conditioner which is covered under resq care plan. The issue was diagnosed by one of their engineer during a service visit on 2nd april 2016.

The service request number given is – [protected].

I was informed by the call center executive that it would be attended within 24 to 48 hours. However,...

I have purchased the aquaguard from reliance digital one year back and had issue earlier already where the resq service was worse.But this time i had called up cc and they say that the bill has no records in the cc and have to contact the reliance digital showroom from where i have purchased.Contacted with complaint no. [protected].The technician came after my continuous followup but could not service it as were not equipped with the knowledge.After...

Last 13 days u r maintenance depart
Ment personal visit and told us that some part of water purifier has been stop working due to which over flow has been started and he promise that within three days it will be available and be fitted but after already 13 days No maintenance has been done and no parts is available when we talk with consumers care he is telling us that ur product is not local product whose part will be easily available...

I have given my laptop for repair work under Reliance resQ plan No: [protected] at Surat service center, My laptop specifications : Company : HP, Model No. : 15-r 008 TX . It has been 15 days I tried to call service center but I got very bad response from customer executive, and I have no information regarding Duration of repair work of my laptop . It was not expected from Reliance .
Its humiliating the way I got response from service...

I purchased my AC from reliance digital with extended warranty and AMC. I tried to call them from last one week for regular service.but they even didn't resolve my issue.These guys just interested in taking money in the name of service..all they are trying to make der customer fool.Pathetic people and pathetic staff...

Purchased panasonic P81 mobile from reliance digital, focus mall. got it insured under resq plan. display got broken a year after purchase, that is in 2015. unfortunatley i handed it over to reliance digital trissur for repair on DEC 2 then it all started. now its jan 22. wasted my energy and money by calling them. first the expected delivery was within 10 days, then 20, one month, then again another month, , the service manger one Mr RIBIN(...

I bought an LG 1.5 ton a/c from Reliance Digital, Durgapur on 15/03/2014 And I have done the resq plan. But my a/c has got damaged and I have complained at service centre and customer care repeatedly but till now my AC has not been repaired. So to solve this problem you must take some measuring step. My registered mobile no [protected]....

I purchased a sony viao laptop from Hyderabad Jubilee Hills Reliance digital showroom and they provided me with detailed documents for warranty which is valid till 2016. Now when I have gone for the servicing in Pune, Bibewadi centre - they refused to provide me the service and their opinion is the record is not updated in the system, even asked me to go back to Hyderabad Reliance digital showroom to update the details!! What kind of harassment...

Reliance resq is the worst thing to put money in ...there is a lot of mental trauma that comes free with it.. i have purchased a samsung mobile from the reliance digital and resq plan along with it. i registered a complaint regarding the phone on 19th sept 2015... and continuously for 3 weeks i had to call there executives daily to kindly pick up the product for the service. they took it very casualy. Upon having an heated argument finaly...

I purchase LG 32 " TV and extended resq plan for one additional year, after 22 month due to some problem I gave a complain technician came and told taht mother board is gone and will replace it, after 10 day there is no call neither the part has been replace. I tried to call the customer call many time they just update and send the mail to concern....

I've two connections (a)No.[protected] and (b[protected]. I have made request to make one mother connection and the other child connection and have paid Rs, 1000/- towards recharge on 24.06.15. But now one of my connections (a) above, is seen disconnected saying, "subscription expired". Kindly do the needful at the earliest. [protected]@gmail.com [protected]...

I had complained about non functioning of my RO on 12 Aug 2015 The RO has as yet not repaired 6days have gone request SOME AUTHORITY IN THE COMPANY MUST INTERFEAR & GET THE SEVICE DONE complaint no [protected] Date of complaint 12 Aug 2015...

Facts: History: 1) Purchased Marvella Water Purifier along with RESQ Plan 2 years back. 2) Last year when filter was to be changed contacted Reliance RESQ and after a great headache for about 10 days finally it was told that we have to get the service done from authorized HUL Service and submit bill to Rea;iance RESQ who in turn will reimburse the amount. 3) Complied and amount was refunded with some difficulty after about one month...

I had given my phone (Lenovo P780) on 7th June 2015 to reliance store Indiranagar because of a problem in getting the network in the phone. I had taken the extended warranty under the reliance resq plan when I purchased the mobile as it said that it will take care most of the problems coming with the phone after the one year warranty given by the company. Initially the customer care manager had said, they would take about 10 days. Since I...

Hi, The Handset was purchased from the Wave Mall Store in Jan 2014. I have also bought the Extended Warranty for the same. I have submitted the handset for repair on 18th April 2015, after 2-3 visits to the Service station and store(Wave mall). As the Warranty details were not uploaded by the Reliance staff. I didn’t got any call from the service station or the Store for the same, although I went many times to the store to enquire...

I had purchase a camera from the reliance digital shop in kurla. At the time of sale i was told that the RESQ team will be providing service from the camera in the warranty period as well. I Switch on the camera a few days back and found that there was a zooming problem. I logged in a service request with reliance Digital customer care Executive mr. Tauseef Jundre and visit again reliance tech Mr ajay Dubey his told few days before...

The customer support is very bad and the way they speak is very rude in Hyderabad They just don't pick the calls or neglect them. They keep dragging the issue weeks together. Just feeling like why do I need to deal with those guys who speaks rude. Made a biggest sin of buying in reliance digital. Thanks for the lesson....

Dear sir, I m your reliance digital customer since 2010 and I had purchased almost all of the home appliances from your store situated at dwarka new delhi. In last 4 years, I had purchased 2 led tvs, one home theater system, one window ac and one fully automatic lg washing machine. For washing machine I had also purchased ur resq plan inwhich I was offered additional 2 years warranty. But very sorry to say that last week my washing machine...

i sir iamGOVINDARAJANM.K[protected], NO 27 EAST MADA STEEET VLLIVAKKAM, CHENNAI 49 SERIAL NO. BE5WA3600023 PRODUCT-SONIQ, resq care plan i have been lodging complant regarding for the past 7 months but no one cares in chennai, this is my final complaint for rcord top lodging court procieding. dont cheat people like me....

Problem: I have bought SONY LED 46” TV from Reliance Digital store, Kukatpally, Hyderabad. Date of Purchase –[protected], Model No – 46EX920, Bill No - 18 and I also paid for extended warranty through Reliance ResQ through reference serial no: 14052 However, The TV created problem in the panel on 28 Feb 2014. I made complaint to Customer care Resq Team. Service technician was sent to inspect on 1-3-2014. I was asked to send the...