[Resolved]  Reliance Smart — GPRS data recharge validity denied

Address:

Kolkata, West Bengal

Respected forum, This is in regards to Reliance Smart Kolkata circle SIM # [protected]. I recharged a 3G GPRS data plan on 3rd of March 2014 for an amount of Rs.156.00 which has a validity of 30 days and a usage of 1GB 3G data. It worked fine for 10-12 days and from the 10th, 12th of march 2014, it has been intermittent on its service. The Net goes off and comes on on its own. I called up the call centre for support. The operations team said that their systems were down and that they will not be able to provide any help for 48 hrs. We contacted them again on the 18th of March 2014, a customer service executive by the name of Neha Jaiswal stated that their system showed that the phone number did not have any data usage plan activated and that there were no records showing the data plan recharge done. Now, to be honest this is not the first time with the recharge service irregularity. it has happened twice before with the same number for the same recharge option. Every time, the service gets disconnected within 10-15 days' time. We asked them to log a complaint against the same. They said they could not help us in anyway as the system showed them different. But for proof, we have all the messages saved for the number of recharges we've done. Kindly provide us with assistance as to what needs to be done here to take the issue higher and to get it resolved ASAP. Thanks & regards, Rajesh Kr. Singha