[Resolved]  Reliance Telecom — Eronousely charge of account balance

Address:

Imphal East, Manipur

Dear sir
> i have made recharge of 59 three day ago my account get debited and also i
> received msg of recharge successful. But my pack is not activated, when i
> call customer care they are just making errousengly silly reasoning that
> please recharge you account than our pack will be activated i have done
> that also another executive say that i cannot take ur complain because ur
> pack belongs to night pack so call after 11 am even another goes further
> that our system is updating and we cannot see anything. Really i am fad up
> with ur executives either i will change my number or u might loss ur old
> valuable customer
>
> with regard
> [protected]

After the unusual reply from customer care i have written this letter

Dear sir,
Thank u for the reply, but i like to mention that even though i have
Maintain rs 1. 5 / , my main balance is continuously been deducted i[censored]
Don't, t believe me then just check my account recharge statement and time
Of deduction of my account when i have maintain the said amount.
Even i[censored] can check my account for yesterday when i make std call, after
11pm, my main balance has been deducted. It seem that customer care are not
Going through with the complain and are making early prediction.

One more thing i[censored] cannot provide this pack then return the money to my
Account and withdraw such promise from ur website or at other outlet
Immediately because i am suffering and feeling the pinch for almost a week.

I have never thought of being cheated from such a big company which is off
Course pure indian company, i, e reliance company and one more thing ur
Costumer service is now gradually been decreasing and i may afraid with
Such a bad service may loose ur valuable customer, even i have anger too
And feeling very bad not for me but for u people who have been employed by
Reliance company and not taking their job seriously.

I don't, mind i[censored] are not able to return my 59 rupee because u will say
That u are helpless and cannot do. But one thing u just take care
Something might great thing may occurred and u will feel the pinch

Looking for positive reply from u.

With regards

Anil kr shah
[protected]