Reliance Telecom — Porting & prepaid migration not done for more then a month and bill charged for this period

Address:

462011

My complaint is i wanted to have complete waiver of my bill from 13 jun16 to 27 jul16 due to my below issue:

I had visited reliance store sai siddhi communication mansarover complex, habibganj rd, bhopal on 13 jun16 regarding my request for porting my no [protected] to other company since i was not receiving porting code on my mobile through sms on 1900, which they said you will not receive it due technical issue after 4 days of my followups because of migration of cdma to 4g i. E. On 17 jun16 then i requested to migrate my no [protected] from post paid to prepaid and they took my request and asked me to clear the bill in advance of next 7 days, which i cleared immediatley by paying rs.1364/- via receipt no [protected]. On the next day i received the call from store that it cannot be migrated to prepaid due to same problem of cdma to 4g problem. I followed almost all the alternate days to the reliance store but my problem of neither porting nor post paid to prepaid was not resolved. I tried at the reliance appelate authority as well on 30 jun16 with interaction id no [protected] and 15 july 16 as [protected] after being problem not solved by store. But after all such frustration visits and call on customer care & applette authority i found that there is a lot of miscommunications at the store data and applete authority. Applette could not see the data of my request on their system my request of porting & postpaid to prepaid on 17th jun16 and many other 10 times i visted store. But finally was able to receive my porting no on 15 jul16. For which i was not responsible.

I paid total of rs.2100/- without my fault.

I want this money back along with penalty. I was cheated and felt helpless where should i go for my problem. Also if had not settled my final bill on 20jul16 i may hve to pay more since there is no hereing at reliance.

Regards,

Rajiv jain
[protected]