Comments
Dear Kamal,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
My reply:
Kamal Nuhiwal<[protected]@gmail.com>Wed, Apr 15, 2015 at 12:17 PMTo: [protected]@relianceada.comReply | Reply to all | Forward | Print | Delete | Show originalKind Attn: Meena Rana (Officer - customer care)
Madam,
Please go through my mail carefully before answering. Now, I have
understood that you don't read before answer . I am again sending
below the copy of my today's mail :
___________________________________________________
Sir,
It was my pleasure to know that you agreed your fault. I was happy
that appreciated "CBRT worngly charged to me". I was more delighted
that you reversed Rs. 6/- on 12/04/2015 against a SR. No.[protected]
generated by yourself.
Now, I am more and more disappointed. I get frustrated by your
unethical, unauthorised, illegal, illegitimate deductions. I have just
received one message from 52345 at 11:20 am on 15/04/2015, which
states that My Caller Tune Service has been renewed at Rs. 20/- for a
period of 20 days. You thieves, are you really a gentleman ?' Do you
have any sense of humanity ?
Who gave you the audacity to deduct my balance ?
I am really sorry to say that you are cheating peoples and AMBANIS are
making money by their this attitude.
My money is hard earned. I request you to reverse right now.
- Show quoted text -
--
Kamal Nuhiwal
__________________________________________
*** Please refund Rs. 20/- immediately with apology .
******************************************************************
- Show quoted text ---
Kamal Nuhiwal
__________
Reliance=[protected]' Inbox [protected]@relianceada.com<[protected]@relianceada.com>Wed, Apr 15, 2015 at 11:58 AMReply-To: [protected]@relianceada.comTo: "[protected]@gmail.com" <[protected]@gmail.com>Reply | Reply to all | Forward | Print | Delete | Show original
Dear Customer,
This is with reference to your e-mail for your Reliance number [protected].
We regret the inconvenience.
As per the confirmation received vide service request ID:
[protected], waiver of Rs.6/- has been credited in your account and also
vas pack has been deactivated.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Meena Rana
Officer - Customer Care
Reliance Communication Limited.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
For any queries about our products or services please dial *333 for
inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any
complaint or service request from Reliance phone. You can also reach us
on 30333333 from any other phone and J&K customers can dial
[protected].
Today's mail:
Sir,
It was my pleasure to know that you agreed your fault. I was happy
that appreciated "CBRT worngly charged to me". I was more delighted
that you reversed Rs. 6/- on 12/04/2015 against a SR. No.[protected]
generated by yourself.
Now, I am more and more disappointed. I get frustrated by your
unethical, unauthorised, illegal, illegitimate deductions. I have just
received one message from 52345 at 11:20 am on 15/04/2015, which
states that My Caller Tune Service has been renewed at Rs. 20/- for a
period of 20 days. You thieves, are you really a gentleman ?' Do you
have any sense of humanity ?
Who gave you the audacity to deduct my balance ?
I am really sorry to say that you are cheating peoples and AMBANIS are
making money by their this attitude.
My money is hard earned. I request you to reverse right now.
- Show quoted text ---
Kamal Nuhiwal
Previous Mails:
Dear Mr. Nuhiwal,
We have gone through your email dated April 11, 2015 for your Reliance number [protected] and regret the inconvenience caused.
Kindly note that your issue regarding CRBT wrongly charged has been
registered vide Service Request ID:[protected] on 11 April 2015 at 5.15
P.M. It will be resolved by 12 April 2015 at 5.30 P.M.
We would appreciate your patience and co-operation in this regard
We understand the concern and have made a note of your feedback and
we assure that necessary action will be taken against this feedback.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Sejal Chalke
Officer - Customer Care
Reliance Communications Limited.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
For any queries about our products or services please dial *333 for
inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any
complaint or service request from Reliance phone. You can also reach us
on 30333333 from any other phone and J&K customers can dial
[protected].
From:
Kamal Nuhiwal ([protected]@gmail.com)
To:
[protected]@relianceada.com ([protected]@relianceada.com)
Date:
Saturday, April 11, 2015 03:07 PM
Subject:
Re:
<.FW.>'Reliance=[protected]' Re:
<.FW.>'Reliance=[protected]' Re:
<.FW.>'Reliance=[protected]' Re:
<.FW.>'Reliance=[protected]'
Hello,
I strongly disagree your point "Against your service request ID:
[protected] created on (10 April, 2015), you have been charged correctly
for My tunes subscription as it is done from
your end.".
As i have said earlier, again and again I am telling you that don't
try to make me fool like all other consumers. I know your tactics and
practice of cheating people by activating such bloody non-sense stuff
at your own.
I want proof of your aforesaid comment.
I want my money back right now.
This case will go far BEYOND YOUR IMAGINATION.
STOP CHEATING PEOPLES PLEASE.
Thanks
Kamal Nuhiwal.
On 4/11/15, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
> Dear Mr. Nuhiwal,
>
> We acknowledge your email dated April 11, 2015 for your Reliance number
> [protected] and regret the inconvenience caused.
>
> Kindly note that your issue regarding balance deduction has been already
> registered vide service request ID:[protected] on April 10, 2015 at 4.12 PM.
> It will be resolved by April 13, 2015 at 4.30 PM.
>
> We would appreciate your patience and co-operation in this regard.
>
> Against your service request ID:[protected] created on (10 April, 2015), you
> have been charged correctly for My tunes subscription as it is done from
> your end.
>
> Assuring you of our best services always.
>
> Thank you for choosing Reliance.
>
> Warm regards,
>
> Mahesh Ungre
> Officer - Customer Care
> Reliance Communications Limited
>
> For further details, you can visit our web-site www.rcom.co.in or write to
> us at [protected]@relianceada.com.
>
> For any queries about our products or services please dial *333 for
> inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any
> complaint or service request from Reliance phone. You can also reach us on
> 30333333 from any other phone and J&K customers can dial [protected].
>
>
> From: Kamal Nuhiwal ([protected]@gmail.com)
> To: [protected]@relianceada.com ([protected]@relianceada.com)
> Date: Saturday, April 11, 2015 12:26 PM
> Subject: Re: <.FW.>'Reliance=[protected]' Re: <.FW.>'Reliance=[protected]'
> Re: <.FW.>'Reliance=[protected]'
>
>
> Sir/Madam,
>
> In continuation to my disappointment... I have not received the money
> that you have deducted from my balance in unauthorised manner.
>
> I again demand immediate reversal because the promised time of 6 hours
> (as per sms received by me on 10/04/2015 at 11:51 am.) has lapsed . It
> is already 24 hours gone.
>
> I want refund right now.
>
> Thanks
>
> Kamal Nuhiwal.
>
> On 4/10/15, [protected]@relianceada.com <[protected]@relianceada.com>
> wrote:
>> Dear Mr. Nuhiwal,
>>
>> We have gone through your email dated April 10, 2015 for your Reliance
>> number [protected] and regret the inconvenience caused.
>>
>> We have made a note of your feedback to improve our services to meet your
>> expectations.
>>
>> Kindly note that your issue regarding balance deduction has been again
>> registered vide service request ID:[protected] on April 10, 2015 at 4.12
>> PM.
>> It will be resolved by April 13, 2015 at 4.30 PM.
>>
>> We would appreciate your patience and co-operation in this regard.
>>
>> Assuring you of our best services always.
>>
>> Thank you for choosing Reliance.
>>
>> Warm regards.
>>
>> Filza Chaudhary
>> Officer - Customer Care
>> Reliance Communications Limited.
>>
>> For further details, you can visit our web-site www.rcom.co.in or write to
>> us at [protected]@relianceada.com.
>>
>> For any queries about our products or services please dial *333 for
>> inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any
>> complaint or service request from Reliance phone. You can also reach us on
>> 30333333 from any other phone and J&K customers can dial [protected].
>>
>>
>>
>>
>> From: Kamal Nuhiwal ([protected]@gmail.com)
>> To: [protected]@relianceada.com ([protected]@relianceada.com)
>> Date: Friday, April 10, 2015 02:12 PM
>> Subject: Re: <.FW.>'Reliance=[protected]' Re:
>> <.FW.>'Reliance=[protected]'
>>
>>
>> Sir/ Madam,
>>
>>
>> Thanks for your reply. I am quoting below the 2nd Para of your mail below:
>>
>> "We have registered the case regarding balance deduction issue for your
>> number [protected] with Service Request ID:[protected]on 4/10/2015 at
>> 11:51:46 AM ) and the same would be addressed by March 10, 2015."
>>
>>
>> I can understand that it is a typological error - where you wrote "MARCH
>> 10, 2015", but this should not have been happened.
>>
>>
>> Thanks and take care while replying any mail please.
>>
>>
>> Kamal Nuhiwal
>>
>>
>>
>> On Fri, Apr 10, 2015 at 12:09 PM, [protected]@relianceada.com
>> <[protected]@relianceada.com> wrote:
>>
>> Dear Mr. Nuhiwal,
>>
>> We have gone through your email dated April 10, 2015 for your Reliance
>> number [protected].
>>
>> We have registered the case regarding balance deduction issue for your
>> number [protected] with Service Request ID:[protected]on 4/10/2015 at
>> 11:51:46 AM ) and the same would be addressed by March 10, 2015.
>>
>> We have made a note of your feedback to improve our services to meet your
>> expectations.
>>
>> Assuring you of our best services always.
>>
>> Thank you for choosing Reliance.
>>
>> Warm regards,
>>
>> Manthan Surani
>> Officer - Customer Care
>> Reliance Communications Limited.
>>
>>
>> From: Kamal Nuhiwal ([protected]@gmail.com)
>> To: [protected]@relianceada.com ([protected]@relianceada.com)
>> Date: Friday, April 10, 2015 10:31 AM
>> Subject: Re: <.FW.>'Reliance=[protected]'
>>
>>
>> Sir,
>>
>>
>> I have not received any response yet.
>>
>>
>> Reverse the balance immediately which has deducted yesterday without
>> authorisation by you from my main balance(TT). I have tried several time
>> 155223, but as usual ... could not connect.
>>
>>
>> Thanks
>>
>> Kamal Nuhiwal
>>
>>
>>
>> On Thu, Apr 9, 2015 at 4:03 PM, Kamal Nuhiwal <[protected]@gmail.com>
>> wrote:
>>
>>
>> rSir,
>>
>>
>> Now, i am really surprised and disappointed.
>>
>> Please note the facts :
>>
>>
>> 1. I use a old model phone Spice M-4242 (dual sim) which does not have
>> auto
>> reply facility for replying SMS.
>>
>>
>> 2. I hardly recharge my this number with balance, because on 31/12/2014-
>> 01/01/2015 (New Years Eve), the same thing happened. I talked to your
>> bloody customer care executive at about 1:30 am on 01/01/2015. He also
>> told
>> me your language and theory of SMS. (Your own and custom made money
>> stealing
>> technology).
>>
>>
>> 3. My mobile is handled by me only and surely a science graduate of 46
>> years
>> old man is not a kid who will reply your non-sense text or so...
>>
>>
>> 4. I am a retailer in Siliguri for telecom I am a retailer for Reliance
>> Telecom and all other Mobile/DTH service provider. I have LAPU number for
>> reliance recharge registered in my name I am not a fool or mad at all.
>>
>>
>> 5. I have Agency for IRCTC, ITZcash... I am not a fool at all.
>>
>>
>> 6. I do not get recharged this number because I do not rely you people.
>> But
>> again I have to keep this number LIVE.
>>
>>
>> 7. I have tried many time 155223, but could not connect from this number
>> in
>> the previous occasions.
>>
>>
>> 8. As you keep record of every call (to customer care), I request you to
>> check my records that I made in the last six months.
>>
>>
>> 9. I request you to send me copy of my text / your text sent for caller
>> tune
>> (Your money stealing technology).
>>
>>
>> 10. I shall be compelled to write to the bigger and wider forum, if there
>> is
>> no satisfactory answer from your end.
>>
>>
>> 11. It is largest conspiracy to cheat public money. Most of the Indian are
>> illiterate and poor, who cannot reach to you and never get back their
>> money
>> which have been eaten up by you peoples. (SARADHA SCAM IS LARGER)
>>
>>
>> 12. Last but not the least - I NEED MY MONEY BACK.
>>
>>
>> 13. SWACHH BHARAT - does not mean you can cheat people.
>>
>>
>> 14. Send me details of money deducted - the process. I can send my mobile
>> phone for forensic analysis to ensure that no text has been sent to you
>> before deduction of my money.
>>
>>
>> Regards for now...
>>
>>
>> Kamal Nuhiwal
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Apr 9, 2015 at 3:14 PM, [protected]@relianceada.com
>> <[protected]@relianceada.com> wrote:
>>
>> Dear Mr. Nuhiwal,
>>
>> We acknowledge your e-mail dated April 09, 2015 for your Reliance number
>> [protected] and regret the inconvenience caused.
>>
>> As we have checked, you have been charged correctly for caller tune
>> (MyTunes) subscription.
>>
>> Before proceeding with the subscription of MyTunes or tune download,
>> confirmation is taken from your end i.e. Customer has to reply with his/
>> her
>> consent and only when you respond to the SMS, subscription of MyTunes or
>> tune download takes place. Hence, you have been charged correctly for
>> MyTunes as it is activated after getting your consent.
>>
>> Hence, we are unable to process your request for the same.
>>
>> Assuring you of our best services always.
>>
>> Thank you for choosing Reliance.
>>
>> Warm regards,
>>
>> Sonal Patil
>> Officer Customer Care
>> Reliance Communications Limited.
>>
>> For further details, you can visit our web-site www.rcom.co.in
>>
>>
>> From: Kamal Nuhiwal ([protected]@gmail.com)
>> To: [protected]@relianceada.com ([protected]@relianceada.com)
>> Date: Thursday, April 09, 2015 01:59 PM
>> Subject:
>>
>>
>> I HAVE A RELIANCE PRE-PAID NUMBER [protected]. I AM USING THIS SINCE LONG
>> BACK. BUT, I AM SORRY TO SAY THAT WHENEVER I RECHARGE YOU DELIBERATELY
>> DEDUCT (STEAL) MONEY FROM MY BALANCE. I EXPERIENCE THE SAME THING TODAY
>> ALSO. WILL YOU PLEASE ARRANGE TO REFUND.
>>
>>
>> I AM REALLY GOT FRUSTRATED WITH YOUR SUCH UNETHICAL BEHAVIOR . YOUR
>> CUSTOMER
>> CARE EXECUTIVES ARE ALSO BLOODY NON-SENSE . THEY DO NOT HAVE ANY CAPACITY.
>>
>>
>> I WANT MY MONEY BACK RIGHT NOW.
>>
>>
>> --
>>
>> Kamal Nuhiwal
Kamal Nuhiwal<[protected]@gmail.com>Wed, Apr 15, 2015 at 12:17 PMTo: [protected]@relianceada.comReply | Reply to all | Forward | Print | Delete | Show originalKind Attn: Meena Rana (Officer - customer care)
Madam,
Please go through my mail carefully before answering. Now, I have
understood that you don't read before answer . I am again sending
below the copy of my today's mail :
___________________________________________________
Sir,
It was my pleasure to know that you agreed your fault. I was happy
that appreciated "CBRT worngly charged to me". I was more delighted
that you reversed Rs. 6/- on 12/04/2015 against a SR. No.[protected]
generated by yourself.
Now, I am more and more disappointed. I get frustrated by your
unethical, unauthorised, illegal, illegitimate deductions. I have just
received one message from 52345 at 11:20 am on 15/04/2015, which
states that My Caller Tune Service has been renewed at Rs. 20/- for a
period of 20 days. You thieves, are you really a gentleman ?' Do you
have any sense of humanity ?
Who gave you the audacity to deduct my balance ?
I am really sorry to say that you are cheating peoples and AMBANIS are
making money by their this attitude.
My money is hard earned. I request you to reverse right now.
- Show quoted text -
--
Kamal Nuhiwal
__________________________________________
*** Please refund Rs. 20/- immediately with apology .
******************************************************************
- Show quoted text ---
Kamal Nuhiwal
__________
Reliance=[protected]' Inbox [protected]@relianceada.com<[protected]@relianceada.com>Wed, Apr 15, 2015 at 11:58 AMReply-To: [protected]@relianceada.comTo: "[protected]@gmail.com" <[protected]@gmail.com>Reply | Reply to all | Forward | Print | Delete | Show original
Dear Customer,
This is with reference to your e-mail for your Reliance number [protected].
We regret the inconvenience.
As per the confirmation received vide service request ID:
[protected], waiver of Rs.6/- has been credited in your account and also
vas pack has been deactivated.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Meena Rana
Officer - Customer Care
Reliance Communication Limited.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
For any queries about our products or services please dial *333 for
inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any
complaint or service request from Reliance phone. You can also reach us
on 30333333 from any other phone and J&K customers can dial
[protected].
Today's mail:
Sir,
It was my pleasure to know that you agreed your fault. I was happy
that appreciated "CBRT worngly charged to me". I was more delighted
that you reversed Rs. 6/- on 12/04/2015 against a SR. No.[protected]
generated by yourself.
Now, I am more and more disappointed. I get frustrated by your
unethical, unauthorised, illegal, illegitimate deductions. I have just
received one message from 52345 at 11:20 am on 15/04/2015, which
states that My Caller Tune Service has been renewed at Rs. 20/- for a
period of 20 days. You thieves, are you really a gentleman ?' Do you
have any sense of humanity ?
Who gave you the audacity to deduct my balance ?
I am really sorry to say that you are cheating peoples and AMBANIS are
making money by their this attitude.
My money is hard earned. I request you to reverse right now.
- Show quoted text ---
Kamal Nuhiwal
Previous Mails:
Dear Mr. Nuhiwal,
We have gone through your email dated April 11, 2015 for your Reliance number [protected] and regret the inconvenience caused.
Kindly note that your issue regarding CRBT wrongly charged has been
registered vide Service Request ID:[protected] on 11 April 2015 at 5.15
P.M. It will be resolved by 12 April 2015 at 5.30 P.M.
We would appreciate your patience and co-operation in this regard
We understand the concern and have made a note of your feedback and
we assure that necessary action will be taken against this feedback.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Sejal Chalke
Officer - Customer Care
Reliance Communications Limited.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
For any queries about our products or services please dial *333 for
inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any
complaint or service request from Reliance phone. You can also reach us
on 30333333 from any other phone and J&K customers can dial
[protected].
From:
Kamal Nuhiwal ([protected]@gmail.com)
To:
[protected]@relianceada.com ([protected]@relianceada.com)
Date:
Saturday, April 11, 2015 03:07 PM
Subject:
Re:
<.FW.>'Reliance=[protected]' Re:
<.FW.>'Reliance=[protected]' Re:
<.FW.>'Reliance=[protected]' Re:
<.FW.>'Reliance=[protected]'
Hello,
I strongly disagree your point "Against your service request ID:
[protected] created on (10 April, 2015), you have been charged correctly
for My tunes subscription as it is done from
your end.".
As i have said earlier, again and again I am telling you that don't
try to make me fool like all other consumers. I know your tactics and
practice of cheating people by activating such bloody non-sense stuff
at your own.
I want proof of your aforesaid comment.
I want my money back right now.
This case will go far BEYOND YOUR IMAGINATION.
STOP CHEATING PEOPLES PLEASE.
Thanks
Kamal Nuhiwal.
On 4/11/15, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
> Dear Mr. Nuhiwal,
>
> We acknowledge your email dated April 11, 2015 for your Reliance number
> [protected] and regret the inconvenience caused.
>
> Kindly note that your issue regarding balance deduction has been already
> registered vide service request ID:[protected] on April 10, 2015 at 4.12 PM.
> It will be resolved by April 13, 2015 at 4.30 PM.
>
> We would appreciate your patience and co-operation in this regard.
>
> Against your service request ID:[protected] created on (10 April, 2015), you
> have been charged correctly for My tunes subscription as it is done from
> your end.
>
> Assuring you of our best services always.
>
> Thank you for choosing Reliance.
>
> Warm regards,
>
> Mahesh Ungre
> Officer - Customer Care
> Reliance Communications Limited
>
> For further details, you can visit our web-site www.rcom.co.in or write to
> us at [protected]@relianceada.com.
>
> For any queries about our products or services please dial *333 for
> inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any
> complaint or service request from Reliance phone. You can also reach us on
> 30333333 from any other phone and J&K customers can dial [protected].
>
>
> From: Kamal Nuhiwal ([protected]@gmail.com)
> To: [protected]@relianceada.com ([protected]@relianceada.com)
> Date: Saturday, April 11, 2015 12:26 PM
> Subject: Re: <.FW.>'Reliance=[protected]' Re: <.FW.>'Reliance=[protected]'
> Re: <.FW.>'Reliance=[protected]'
>
>
> Sir/Madam,
>
> In continuation to my disappointment... I have not received the money
> that you have deducted from my balance in unauthorised manner.
>
> I again demand immediate reversal because the promised time of 6 hours
> (as per sms received by me on 10/04/2015 at 11:51 am.) has lapsed . It
> is already 24 hours gone.
>
> I want refund right now.
>
> Thanks
>
> Kamal Nuhiwal.
>
> On 4/10/15, [protected]@relianceada.com <[protected]@relianceada.com>
> wrote:
>> Dear Mr. Nuhiwal,
>>
>> We have gone through your email dated April 10, 2015 for your Reliance
>> number [protected] and regret the inconvenience caused.
>>
>> We have made a note of your feedback to improve our services to meet your
>> expectations.
>>
>> Kindly note that your issue regarding balance deduction has been again
>> registered vide service request ID:[protected] on April 10, 2015 at 4.12
>> PM.
>> It will be resolved by April 13, 2015 at 4.30 PM.
>>
>> We would appreciate your patience and co-operation in this regard.
>>
>> Assuring you of our best services always.
>>
>> Thank you for choosing Reliance.
>>
>> Warm regards.
>>
>> Filza Chaudhary
>> Officer - Customer Care
>> Reliance Communications Limited.
>>
>> For further details, you can visit our web-site www.rcom.co.in or write to
>> us at [protected]@relianceada.com.
>>
>> For any queries about our products or services please dial *333 for
>> inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any
>> complaint or service request from Reliance phone. You can also reach us on
>> 30333333 from any other phone and J&K customers can dial [protected].
>>
>>
>>
>>
>> From: Kamal Nuhiwal ([protected]@gmail.com)
>> To: [protected]@relianceada.com ([protected]@relianceada.com)
>> Date: Friday, April 10, 2015 02:12 PM
>> Subject: Re: <.FW.>'Reliance=[protected]' Re:
>> <.FW.>'Reliance=[protected]'
>>
>>
>> Sir/ Madam,
>>
>>
>> Thanks for your reply. I am quoting below the 2nd Para of your mail below:
>>
>> "We have registered the case regarding balance deduction issue for your
>> number [protected] with Service Request ID:[protected]on 4/10/2015 at
>> 11:51:46 AM ) and the same would be addressed by March 10, 2015."
>>
>>
>> I can understand that it is a typological error - where you wrote "MARCH
>> 10, 2015", but this should not have been happened.
>>
>>
>> Thanks and take care while replying any mail please.
>>
>>
>> Kamal Nuhiwal
>>
>>
>>
>> On Fri, Apr 10, 2015 at 12:09 PM, [protected]@relianceada.com
>> <[protected]@relianceada.com> wrote:
>>
>> Dear Mr. Nuhiwal,
>>
>> We have gone through your email dated April 10, 2015 for your Reliance
>> number [protected].
>>
>> We have registered the case regarding balance deduction issue for your
>> number [protected] with Service Request ID:[protected]on 4/10/2015 at
>> 11:51:46 AM ) and the same would be addressed by March 10, 2015.
>>
>> We have made a note of your feedback to improve our services to meet your
>> expectations.
>>
>> Assuring you of our best services always.
>>
>> Thank you for choosing Reliance.
>>
>> Warm regards,
>>
>> Manthan Surani
>> Officer - Customer Care
>> Reliance Communications Limited.
>>
>>
>> From: Kamal Nuhiwal ([protected]@gmail.com)
>> To: [protected]@relianceada.com ([protected]@relianceada.com)
>> Date: Friday, April 10, 2015 10:31 AM
>> Subject: Re: <.FW.>'Reliance=[protected]'
>>
>>
>> Sir,
>>
>>
>> I have not received any response yet.
>>
>>
>> Reverse the balance immediately which has deducted yesterday without
>> authorisation by you from my main balance(TT). I have tried several time
>> 155223, but as usual ... could not connect.
>>
>>
>> Thanks
>>
>> Kamal Nuhiwal
>>
>>
>>
>> On Thu, Apr 9, 2015 at 4:03 PM, Kamal Nuhiwal <[protected]@gmail.com>
>> wrote:
>>
>>
>> rSir,
>>
>>
>> Now, i am really surprised and disappointed.
>>
>> Please note the facts :
>>
>>
>> 1. I use a old model phone Spice M-4242 (dual sim) which does not have
>> auto
>> reply facility for replying SMS.
>>
>>
>> 2. I hardly recharge my this number with balance, because on 31/12/2014-
>> 01/01/2015 (New Years Eve), the same thing happened. I talked to your
>> bloody customer care executive at about 1:30 am on 01/01/2015. He also
>> told
>> me your language and theory of SMS. (Your own and custom made money
>> stealing
>> technology).
>>
>>
>> 3. My mobile is handled by me only and surely a science graduate of 46
>> years
>> old man is not a kid who will reply your non-sense text or so...
>>
>>
>> 4. I am a retailer in Siliguri for telecom I am a retailer for Reliance
>> Telecom and all other Mobile/DTH service provider. I have LAPU number for
>> reliance recharge registered in my name I am not a fool or mad at all.
>>
>>
>> 5. I have Agency for IRCTC, ITZcash... I am not a fool at all.
>>
>>
>> 6. I do not get recharged this number because I do not rely you people.
>> But
>> again I have to keep this number LIVE.
>>
>>
>> 7. I have tried many time 155223, but could not connect from this number
>> in
>> the previous occasions.
>>
>>
>> 8. As you keep record of every call (to customer care), I request you to
>> check my records that I made in the last six months.
>>
>>
>> 9. I request you to send me copy of my text / your text sent for caller
>> tune
>> (Your money stealing technology).
>>
>>
>> 10. I shall be compelled to write to the bigger and wider forum, if there
>> is
>> no satisfactory answer from your end.
>>
>>
>> 11. It is largest conspiracy to cheat public money. Most of the Indian are
>> illiterate and poor, who cannot reach to you and never get back their
>> money
>> which have been eaten up by you peoples. (SARADHA SCAM IS LARGER)
>>
>>
>> 12. Last but not the least - I NEED MY MONEY BACK.
>>
>>
>> 13. SWACHH BHARAT - does not mean you can cheat people.
>>
>>
>> 14. Send me details of money deducted - the process. I can send my mobile
>> phone for forensic analysis to ensure that no text has been sent to you
>> before deduction of my money.
>>
>>
>> Regards for now...
>>
>>
>> Kamal Nuhiwal
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Apr 9, 2015 at 3:14 PM, [protected]@relianceada.com
>> <[protected]@relianceada.com> wrote:
>>
>> Dear Mr. Nuhiwal,
>>
>> We acknowledge your e-mail dated April 09, 2015 for your Reliance number
>> [protected] and regret the inconvenience caused.
>>
>> As we have checked, you have been charged correctly for caller tune
>> (MyTunes) subscription.
>>
>> Before proceeding with the subscription of MyTunes or tune download,
>> confirmation is taken from your end i.e. Customer has to reply with his/
>> her
>> consent and only when you respond to the SMS, subscription of MyTunes or
>> tune download takes place. Hence, you have been charged correctly for
>> MyTunes as it is activated after getting your consent.
>>
>> Hence, we are unable to process your request for the same.
>>
>> Assuring you of our best services always.
>>
>> Thank you for choosing Reliance.
>>
>> Warm regards,
>>
>> Sonal Patil
>> Officer Customer Care
>> Reliance Communications Limited.
>>
>> For further details, you can visit our web-site www.rcom.co.in
>>
>>
>> From: Kamal Nuhiwal ([protected]@gmail.com)
>> To: [protected]@relianceada.com ([protected]@relianceada.com)
>> Date: Thursday, April 09, 2015 01:59 PM
>> Subject:
>>
>>
>> I HAVE A RELIANCE PRE-PAID NUMBER [protected]. I AM USING THIS SINCE LONG
>> BACK. BUT, I AM SORRY TO SAY THAT WHENEVER I RECHARGE YOU DELIBERATELY
>> DEDUCT (STEAL) MONEY FROM MY BALANCE. I EXPERIENCE THE SAME THING TODAY
>> ALSO. WILL YOU PLEASE ARRANGE TO REFUND.
>>
>>
>> I AM REALLY GOT FRUSTRATED WITH YOUR SUCH UNETHICAL BEHAVIOR . YOUR
>> CUSTOMER
>> CARE EXECUTIVES ARE ALSO BLOODY NON-SENSE . THEY DO NOT HAVE ANY CAPACITY.
>>
>>
>> I WANT MY MONEY BACK RIGHT NOW.
>>
>>
>> --
>>
>> Kamal Nuhiwal
Dear Customer,
This is with reference to your e-mail for your Reliance number [protected].
We regret the inconvenience.
As per the confirmation received vide service request ID:
[protected], waiver of Rs.6/- has been credited in your account and also
vas pack has been deactivated.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Meena Rana
Officer - Customer Care
Reliance Communication Limited.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
For any queries about our products or services please dial *333 for
inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any
complaint or service request from Reliance phone. You can also reach us
on 30333333 from any other phone and J&K customers can dial
[protected].
Reply | Reply to all | Forward | Print | Delete | Show original Kamal Nuhiwal<[protected]@gmail.com>Wed, Apr 15, 2015 at 12:17 PMTo: [protected]@relianceada.comReply | Reply to all | Forward | Print | Delete | Show originalKind Attn: Meena Rana (Officer - customer care)
Madam,
Please go through my mail carefully before answering. Now, I have
understood that you don't read before answer . I am again sending
below the copy of my today's mail :
___________________________________________________
Sir,
It was my pleasure to know that you agreed your fault. I was happy
that appreciated "CBRT worngly charged to me". I was more delighted
that you reversed Rs. 6/- on 12/04/2015 against a SR. No.[protected]
generated by yourself.
Now, I am more and more disappointed. I get frustrated by your
unethical, unauthorised, illegal, illegitimate deductions. I have just
received one message from 52345 at 11:20 am on 15/04/2015, which
states that My Caller Tune Service has been renewed at Rs. 20/- for a
period of 20 days. You thieves, are you really a gentleman ?' Do you
have any sense of humanity ?
Who gave you the audacity to deduct my balance ?
I am really sorry to say that you are cheating peoples and AMBANIS are
making money by their this attitude.
My money is hard earned. I request you to reverse right now.
- Show quoted text -
--
Kamal Nuhiwal
__________________________________________
*** Please refund Rs. 20/- immediately with apology .
******************************************************************
- Show quoted text ---
Kamal Nuhiwal
This is with reference to your e-mail for your Reliance number [protected].
We regret the inconvenience.
As per the confirmation received vide service request ID:
[protected], waiver of Rs.6/- has been credited in your account and also
vas pack has been deactivated.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Meena Rana
Officer - Customer Care
Reliance Communication Limited.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
For any queries about our products or services please dial *333 for
inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any
complaint or service request from Reliance phone. You can also reach us
on 30333333 from any other phone and J&K customers can dial
[protected].
Reply | Reply to all | Forward | Print | Delete | Show original Kamal Nuhiwal<[protected]@gmail.com>Wed, Apr 15, 2015 at 12:17 PMTo: [protected]@relianceada.comReply | Reply to all | Forward | Print | Delete | Show originalKind Attn: Meena Rana (Officer - customer care)
Madam,
Please go through my mail carefully before answering. Now, I have
understood that you don't read before answer . I am again sending
below the copy of my today's mail :
___________________________________________________
Sir,
It was my pleasure to know that you agreed your fault. I was happy
that appreciated "CBRT worngly charged to me". I was more delighted
that you reversed Rs. 6/- on 12/04/2015 against a SR. No.[protected]
generated by yourself.
Now, I am more and more disappointed. I get frustrated by your
unethical, unauthorised, illegal, illegitimate deductions. I have just
received one message from 52345 at 11:20 am on 15/04/2015, which
states that My Caller Tune Service has been renewed at Rs. 20/- for a
period of 20 days. You thieves, are you really a gentleman ?' Do you
have any sense of humanity ?
Who gave you the audacity to deduct my balance ?
I am really sorry to say that you are cheating peoples and AMBANIS are
making money by their this attitude.
My money is hard earned. I request you to reverse right now.
- Show quoted text -
--
Kamal Nuhiwal
__________________________________________
*** Please refund Rs. 20/- immediately with apology .
******************************************************************
- Show quoted text ---
Kamal Nuhiwal
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications