Reliance Telecommunications — Incessant telemarketing calls and text messages; suspicious VAT deductions

Address:	Mumbai City, Maharashtra, 400001
Website:	www.reliance.com

I have been using a Reliance SIM card for the past few months. I have an additional number by Vodafone for regular communication but I purchased for using internet on a tablet I have. My problem is that there are at least 5-6 calls about Reliance offers per day from numbers that look to be registered in the USA. If I answer these calls, I'm charged for them and they make me wait for a good 2-3 minutes before customer agent comes online. So basically, they make me pay for listening to their rubbish offers. Initially, this used to happen once a day or less, the frequency increased to the current soon after. I avoid their calls but after each call from them is missed, I immediately get a flash/text message about an offer. This is in addition to at least 7-8 text/flash messages I receive per day about the same. They also deduct VAT every few days, the amount being variable, sometimes it Rs.3 lately it has been Rs.10. No explanation has been offered as to why the VAT has to be charged everyday. In the last 3 days, Rs.18 have been deducted.If I call their helpline, they first make me listen to the offer of the day before they bother listening to my complaint. When I demanded to be put on the national Do Not Disturb list, they specifically stated that they will keep calling me with telemarketing calls and text messages, irrespective of my DND status.