Reliance Trends — fraud in payment

Address:

Mantri- Greens Apartment, 1, Sampige Rd, Malleshwaram, Bengaluru, Karnataka, Bangalore, Karnataka, 560003

This is about the double payment complaint. I made a purchase of 4296 rupees on 3rd of December 2019. I first make the payment through the google pay which was get in pending status and the staff there insist me on doing the cash payment after that. However that pending payment got cleared and was deducted from my account. Regarding that only I call at the store regarding the refund of the double payment. First they told me they didn't even received the payment and ask me to go bank. After a week when i got it confirmed that the payment has been completed from the bank side as well the staff at the store ask me to wait and keep me hanging on that for almost 3 weeks and keep saying that we will get in contact with you however I never received any call from them.

After that on 24th of December when i almost lose my patience I took the complaint to the twitter handle of the Reliance Trends and then someone ask me for the details for contact and tell me that they will resolve it asap. But even after the almost one month is over they are doing nothing regarding my problem. After that call I didn't heard from those people.

I provide them all the prove still they ask me to hang on we will contact you soon which actually means never.

These people only care for there customer when they were buying something from the store.

I am sure I am never going to buy anything from reliance trends from now on and also will not recommend anyone to buy anything from them. worst service worst support ever.