[Resolved]  Reliance Trends — refund of money

Address:

Ghaziabad, Uttar Pradesh

whom so ever it may concern ! The Manager Reliance Trends Ghaziabad, Uttar Pradesh. Subject: Request letter for goods return - refund. Sir/ Madam, This is with the reference of my purchase on 03/12/2013 against bill credit note ([protected] ). I'm a loyal customer of your Co. since one yr. with reliance holding your Reliance One Card more than one year. I have been enjoying your products and services more than two years and very much happy with all your services. As usual In December I purchased again from your Gzb outlet due to some size problem I return the product in your acceptable condition. One of your nice and intelligent executive kept on advising me that refund not possible & come again with in three months for proper size availability & he given me a credit note for the same. As I was not in condition to come with in a three months ( As I was pregnant) & my husband was out of town. Now when I was in condition to go there I reached there & your executive refuse to entertain, I explain all my situation to store Mgr & the Area Mgr also but it was useless. Really I'm very disappointed with the way as they treated me according to them they don't have any right to refund after the committed date. Its really surprising its my money & refund, I should give you the date for refund & you people giving me the time limit. Its really not acceptable. You should give me any option for refund or return back of any product, how you can lose your customer like this. And one more thing is very surprising there is no complaint no. for complaint & no one Sr. to handle the customer complaint, there is no e-mail ID for any customer support. Its looking like a "LALA COMPANY" no management. Kindly look into the matter as soon as early or allow me to spread this matter to ... Your Customer Soniya Sharma [protected]