Reliance Trends — reliance trends kukatpally fraud

Address:

Hyderabad, Telangana

DATE OF THE INCIDENT: 3- JAN-2019
SERVICE NO: [protected]
CIN: V001100MH1999PLC120563

I have visited Reliance Trends Kukatpally, Hydreabad on 3rd of January 2019. I wanted to try on chudidhars, went on looking at the clothes displayed on stands and selected a few of them to try on.

I loved two among them and was about to go to the billing section to get them billed. From no where, a Reliance Trends assistant (the one who works there) comes to me and asks me to give her the green top that I selected Lying that it is damaged and she would replace it with a new one. Though I have not noticed any damage, for the trust I have on 'Reliance' brand, I handed it over to her. She made me wait for 5 minutes and got a similar top and gave it to me.

At the billing section, I handed over the 2 Chudidar sets to the billing agent ( I think her name is Manasa, she is the one who mostly is at the billing counter). She asked me to pay double the price of what I expected the cost would be.

When enquired, she said that the Chudidhar top and bottom are charged separately and they are not a set. I asked them to check for the same because when I went to try on, they were displayed as a set and she negated the same.

Meanwhile, the assistant who assisted me appeared again supported the girl who was doing the bill and made me wait for 20 minutes, went inside, acted as if she checked, and told that both the dresses I selected are only Kurtas but not Kurta Sets. I paid the bill and came back home.

After coming home, to my horror, there was no price tag for the green top which was replaced by the assistant. She cheated me by taking the top with price tag and cheated me by giving a used top which has no price tag and which cannot be replaced. And after checking that model on the internet(Ajio.com) I found out that the green top is actually a Set and I have to be given a paijama with it.

Then I saw the second dress and it was even more deceitful to see the price tag on it. That it is also a Set (Chudidhar and Paijama).

I am a resident of vidya nagar and Reliance Kukatpally is 20 km away from the place where I stay. I had to travel all the way 20 km only to stand under the Sun, wait and wait at the baggage counter to get the reciept prepared and then when I went inside asking the billing person (I think Manasa) to give me the paijamas, she treated me like I was a beggar, who came asking her for food!

They asked me to go and talk to the customer care. In Reliance Kukatpally, Customer care section is was just an empty chair! I had to wait and wait for the customer care people. After half an hour, a man comes and says those dresses can't be exchanged.

That was the moment I lost my temper and shouted at them and threatened of going to the Consumer Court. It was then, that they took my dresses and made me wait and wait again only to tell me that they LOST the paijamas and they CAN'T FIND THEM!

Seriously??? How could the employees in the store be so reckless?? Selling half dresses to customers for the charge of full and conveniently telling them that they MISPLACED THE STOCK???

When I got even more angry for my time/ money/ energy wastage, they say that they can give me a card and refund that amount as a credit to that card.

Meanwhile, the great lady at the billing section, who throws tons and tons of attitude at the customers came to and Started Arguing that she informed me that they LOST THE PAIJAMAS and I was fool enough to pay full amount to take half the dress. Until the end, she was neither apologetical nor sorry for the cheating she has done. When I asked the personnel around to tell me her name, so that I can mention it in my complain, they said that they don't know her name as All Of Them joined the work recently!

All these people look like area united in the Scandal. They separating the Chudidhars from paijamas and are selling them separately with a different price tag or may be selling them outside of Reliance. Cheating the Customers.