[Resolved] Reliance — Unfair billing and misbehaviour by customer support executive

saurabh03

from Mumbai, Maharashtra

Address:

Lucknow, Uttar Pradesh, 0522

Respected sir, with due respect i want to inform you that i have been charged 120 rupees for a fake reason.my data card number is [protected].this month when i submitted money for my advance rental plan at reliance store opposite shubham cinema, lucknow, uttar pradesh, they changed my plan to postpaid from prepaid without any kind of request by me which finally resulted in a charge of rupees 120. with reference to my complain on your site a call came from reliance.customer support executive misbehaved with me.i asked her to register complain then also she didn't registered complain. i request you to take strict action with reference to my request . yours faithfully kartik kumar [protected]

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Oct 27, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2015

Reliance Communications Customer Care's response Dear Kartik,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Nov 15, 2015

Reliance Communications Customer Care's response Dear Kartik,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications