Reliancecommunications — balance deduction, useless pathetic consumer support

Address:New Delhi, Delhi

Reliance gsm prepaid [protected] I activated rs 16 whats app and facebook pack from my main balance, as per the rcom.in if you activate whats app pack or facebook pack you get benefit for both, I activaed whasapp pack, used whatsapp and facebook, they deducted Rs. 114 from my balance, when I called thwm and told them about the issue they said we dont know what is shown on the website, if you have activaed whatsapp pack you will be charged for facebook. They are nor readh to listen anything. It is clearly written on website hat you can use both. Kindly take a serious action against them.
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Reliancecommunications — To Terminate

Sir,
I need a net connection, that’s why I buy a reliance data card the number of that data card is [protected]. Before buying this, I talked to the reliance customer care they told me that we will provide 256 kbps I bought data card on 28/1/2008. When I connected the internet I saw that they provide me only 115 kbps, I talked to reliance customer care and they told me that we provide 146 kbps speed we provide a software reliance net buster you can get that speed through that software. So I told him to completely terminate my connection, I requested them may be on 3 or 4 of Feb 2008.After some days then they told me that you will have to go to the reliance world clear your out standing bill and fill the termination form then your number will be terminated. I clear my bill and fill the form. After that my number still not terminated. Again I talked to them then they said to me that your bill is generated clear your bill after that your number will be terminated. Again I went to the reliance world clear my bill and again fill the termination form on 25/2/2008. But my number is still not terminated. Then I went to the reliance world they told me that your request case is closed and your number will be terminated within tow or three days. After three days I talked to the reliance customer care to ask about my number. They told me your number is not terminated and we are trying to contact you. You number is not reachable and again told me to contact to the reliance world . I went to the reliance world, they told me that now your bill is three hundred something clear your bill them your number is terminated.
Sir please do something. Please help me.
I have data caI dont get speed. its around 5 kbps transfer rate, pl suggest how to improve speed?

matter most urgent.
himmatpura
sir
i have purchases ur usb modem last few month Model Hewai ec121 NO [protected] but this not working proper never speed slow & discoonect
sir i m meny time complaint custmer care but they r not solve my problem he said u update his computer virus and so meny options but my net not working proper 5minuts connect then disconnect i m install netbuster but speed r not increase
so sir pls solve my problem
Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare
Dear Customer,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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