Remi Group — Wrong rotors delivered with C24 plus Centrifuge at Central University of Rajasthan

Address:

Central University of Rajasthan, Bandersindri, Pin-305817

This C24 plus Centrifuze (which was purchased through GeM) has 3 different rotors with various volumes of centrifuge tubes. Koshal Enterprises, Japur has provided the wrong rotors which are not fitted with this machine. I am unable to use the 15 ml rotor (R244M) anymore as the size of the rotors is big and not fitted with the space provided. So, it became non-useful for me.
This item was installed in our University April 2021. So, the machine is still under warranty. I have personally contacted the concerned person as well as the customer service of the Remi group, but nothing happened till date. As this is Central Government Institute, so plz take necessary steps as soon as possible.

The contract no for this item is: GEMC-[protected]