[Resolved]  Renault — Faulty / Defective Vehicle

Address:	400610
Website:	www.renault.co.in

Car make & model: Renault Kwid AMT EasyR 1.0
Car registration #: MH.04.HX.0047
Odometer reading @ the time of delivery: 56kms
Odometer reading @ the time the car was dropped back @ the dealer: 130+ kms
Dealership: Renault Gen Next Motors Ltd, Thane
Token amount paid details: 19.Feb.2017 – HDFC Bank – Cheque 000091 – INR. 10, 000/-
Full down-payment details: 24.Feb.2017 – HDFC Bank – Cheque 000093 – INR. 5, 58, 015/-
Car delivery details: 18.March.2017 - 12:45 pm
Problem #1: Detected within minutes of taking the delivery [some 2~3 kms away from the dealership]:
1. While going over speed breakers, car shifts gears on its own from “D” to “N”
2. Dashboard shows letters “D” & “N” toggling on / off continuously
3. Steering becomes non-maneuverable
4. Car had to be pulled over – ignition had to be turned off – then turned back on again & then the car started running again
Problem #2:
1. While going up the Mulund to Thane Flyover, the dashboard displayed a STEADY OPERATING FAULTS RED WARNING LIGHT #1
2. The car engine stalled right @ the apex of the incline.
3. The car would not start-up at all.
4. The car could neither be pushed to the side of the road [clearly the car was stalled ‘in-gear’ which was why I was unable to even push it to the side of the road.
5. After much efforts & help of 3 samaritans driving by, I managed to push an-inch-at-a-a-time & finally got the car to the side of the road. This was about 100 feet before the Mulund – Thane – Eastern Express Highway Toll Plaza. THE CAR WOULD NEITHER START, NOR SHIFT ITS GEARS. NOW THE RED WARNING LIGHT #1 AND YELLOW ENGINE WARNING LIGHT, BOTH WERE ON!!!
6. I called Renault support @ 1817 hrs – I was told that Renault assist would SMS / Call me in 10 mins [I actually got a call from Renault Assist @ 2007 hrs – that’s almost after 2 HOURS!]
7. Out of sheer frustration, after waiting for over 45 mins, I got in the car & tried starting it again.
8. To my utter shock, the car started. I directly drove down from there non-stop to the Renault Gen Next Motors Ltd, Thane dealership.
9. Technicians at the dealership, connected their laptop to the car & were investigating something.
10. Minutes later, I was told that “SOME SENSOR CODE MISMATCH HAD HAPPENED BECAUSE OF WHICH I FACED WHATEVER PROBLEMS THAT I DID. THE TECHNICIAN NOW HAS DELETED THAT MISMATCHED CODE & NOW EVERYTHING WILL WORK FINE”
11. I straight away denied accepting the vehicle. I have left the vehicle @ the dealership itself & I demand an explanation & a replacement.
What kind of cars do you make? A car delivered @ 1245 hrs breaks down due to technical fault twice in the same day under 5 hours of the delivery! Are you guys a bunch of jokers or are you considering your customers as morons?
Why should I accept a faulty vehicle from you at all that has put my life under threat?
And why should I not approach a legal advisor to set this account straight & teach such a careless company a lesson?
Will appreciate a revert a.s.a.p. pls.
Thanks,
Shashank Sathe
Chief Technology Officer
Aditya Birla Money Myuniverse
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