[Resolved]  Renault — Forced to Pay

Address:	Kutch, Gujarat, 370201
Website:	www.renault.co.in

I had submitted the following complaint to Renault India 15 days ago. But till date I have not received any kind of support or reply from Renault.

This is Manoj Methwani, a not so proud owner of Renault Duster RXZ, 110ps.
Yesterday morning when i turned on the car to go to office i was shocked to see that the car wouldn't move an inch. I tried releasing the handbrake a couple of times but still the car wheels were jammed. I quickly realised that the hand brake has jammed in the wheels. I contacted Road assistance and raised a complaint, Ref no 9675.
The road assistance van came at around 4:30. He tried to toe the car farcibly despite knowing that the wheels are jammed and the car is not moving. Still he pulled the car, rather dragged the car, some 3-4 meters. But the wheels of the car were not resting in the middle of the sliding racks of the van. So I asked them to stop as i was worried that the car would tilt and fall down as the wheels were out of the rack. So later the toeing persons contacted the service centre and they were advised opened the wheel to free it. After that the car could slowly be moved on to the van and sent to Gandhidham service centre.
Today morning I received a call from service center and i was shocked to hear that i would have to pay around 12000 Rs to repair the car as the brake liners had broken and the bearings were jammed. I argued that my car is in warranty but all in vain. So i had to agreee to pay as i was left with no other option and i needed the car urgently. Later i received one more call from service center and i was told that the bearings can be covered under warranty but i still have to pay some 7000 Rs for the brake liners
I want to submit that the liners were jammed and immediately i had reported to the road assistance team. If the liners are broken they must have broken because it was forcibly toed and dragged for few meters. Why am i being charged for no fault of mine? I dont think its normal for the brake liners to break. And on the top my car is covered under warranty. If it would have been normal wear and tear of the brake liners i would have happily paid for it. But the liners are broken (according to the Renault Gandhidham service manager). I am totally disappointed whith this kind of ripping off of the customers.
I tried to call customer care this morning and from 10-11 am i made 'n' number of calls. But the almost all calls got disconnected before i could speak to customer care executive. I was lucky to connect once and speak to a costomer care executive. I explained him the situation for 15 mins and he assured me to register a complaint. But before the complaint was registered the call was/got disconnected automatically.
I bought Renault cos I had bad experiences with Suzuki and Hyundai cars in the past. Now i believe Renault is no different and its all about false promises and taking advantage of a customers in distress.